Non Clinical - MSK Patient Pathway Coordinator

The Shrewsbury And Telford Hospital NHS Trust; Telford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider in Telford is seeking a leader for patient scheduling and pathway management. The role involves ensuring access, quality, and operational standards in a dynamic healthcare environment. You will manage service timetables, coordinate operations, and drive performance metrics. Ideal for candidates passionate about patient-centered care and continuous improvement.

Responsibilities

• Lead operational leadership for patient scheduling and pathway management.
• Produce and maintain service timetables and coordinate theatre allocation.
• Proactively identify and escalate risks to ensure efficient patient flow.

Job description

Provide day-to-day operational leadership for patient scheduling and pathway management, ensuring the Centre consistently meets access, quality, and operational standards. The post holder is responsible for the production and maintenance of service timetables, coordination of theatre and clinic allocation, and delivery of accurate performance reporting. By proactively identifying and escalating risks, the role supports efficient patient flow, high data quality, and excellent patient experience.

The Musculoskeletal (MSK) team provides high‑quality, patient‑centred care across both the Royal Shrewsbury Hospital and the Princess Royal Hospital, Telford. The department delivers a full range of elective and trauma services. Known for its collaborative approach and commitment to innovation, the team offers a supportive environment for professional development within a multidisciplinary setting.

Main duties of the job

• Timetable and Pathway Management
• Scheduling & Capacity Coordination (Clinics/Lists)
• People Leadership & Team Coordination
• Performance, Reporting & Meetings

Our vision, ‘To provide excellent care for the communities we serve,’ is not just a statement; it’s a promise we live by every day. Guided by our core Values – Partnering, Ambitious, Caring, and Trusted – we’re determined to make a real difference in the lives of those who matter most: our patients and their families.

If you’re ready to be part of a team that’s dedicated to continuous improvement, come join us and let’s make a difference together!