Non-Clinical Deputy Manager

Chatterwood House; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A nursing home facility in Greater London seeks a Deputy Manager to support the Registered Manager in ensuring smooth operations and high standards of care. The ideal candidate will have experience in a nursing home setting, prior management experience, and strong leadership skills. Responsibilities include supervising staff, ensuring compliance with regulations, and maintaining effective communication with residents and families. This is a full-time position with competitive salary and benefits including a workplace pension scheme and outstanding training opportunities.

Benefits

Competitive Salary

Workplace Pension Scheme

5.6 weeks holiday

Paid breaks

Outstanding training & career development opportunities

Qualifications

• Must be fluent in verbal and written English.
• Experience in a care / nursing home setting is essential.
• Experience in a deputy / manager role is essential.
• A good understanding of HR processes is essential.

Responsibilities

• Support the Registered Manager in managing the care home.
• Supervise, motivate, and support care staff.
• Maintain high standards of care and promote person-centered approaches.
• Ensure compliance with relevant regulations and standards.
• Foster effective communication with residents and families.
• Contribute to care planning and reviews.
• Manage daily operations including staffing rotas.
• Take responsibility during the Registered Manager's absence.
• Undertake on-call duties on alternative weekends.

Skills

Leadership and Management

Communication and Interpersonal Skills

Care Planning and Assessment

Knowledge of Regulations

Problem-Solving and Decision-Making

Organisational Skills

Empathy and Compassion

Education

NVQ 4 or higher in Health and Social Care

Job description

Chatterwood Nursing Home has 35 beds and offers the highest standards of residential nursing care for the elderly in Liss, Hampshire, on the grounds of our sister home Milkwood House.

Benefits

• Competitive Salary
• Workplace Pension Scheme
• 5.6 weeks holiday
• Paid breaks
• An opportunity to work for a growing company
• Outstanding training & career development opportunities with continuous support

Job Type / Category

• Full time - 45 hours per week
• Monday to Friday - 07.30 to 16.30
• Alternate Weekends on call

Required Qualifications / Experience

• Must be fluent in verbal and written English.
• Experience in a care / nursing home setting is essential.
• Experience in a deputy / manager role is essential.
• A good understanding of HR processes is essential.
• NVQ 4 or higher in Health and Social Care is preferable but not essential.

Key Responsibilities

• Supporting the Registered Manager - work closely with the Registered Manager to manage the care home, ensuring smooth operations and adherence to standards.
• Staff Management - includes supervising, motivating, and supporting care staff, as well as assisting with recruitment, training, and performance management.
• Ensuring Quality Care - maintain high standards of care, promoting person-centered approaches, and ensuring residents' needs are met.
• Compliance and Audits - ensure the care home complies with relevant regulations and standards, participate in audits, and maintain accurate records.
• Communication and Relationships - fosters effective communication with residents, their families, and other professionals, building strong relationships and facilitating collaboration.
• Care Planning and Review - contribute to the development and review of care plans, ensuring they are person-centered and reflective of individual needs.
• Day-to-day Operations - be involved in various aspects of the home's daily operations, including staffing rotas, medication management, and risk assessments.
• Covering the Manager's Absence - In the absence of the Registered Manager, the Deputy Manager takes on responsibility for the care home's overall management, with support from the clinic lead.
• Out of Hours - undertaking on call duties on alternative weekends and for holiday cover when required.

Essential Skills and Qualities

• Leadership and Management - Strong leadership and management skills are essential for supervising staff, delegating tasks, and resolving issues.
• Communication and Interpersonal Skills - Effective communication is crucial for interacting with residents, families, and staff.
• Care Planning and Assessment - Experience in developing and reviewing care plans, assessing needs, and identifying risks.
• Knowledge of Regulations - Understanding of relevant legislation, regulations, and standards related to care home management.
• Problem-Solving and Decision-Making - The ability to identify and resolve issues, make sound decisions, and take appropriate action.
• Organisational Skills - Strong organisational and time-management skills are necessary for managing daily tasks and responsibilities.
• Empathy and Compassion - A genuine care for residents' well-being and a commitment to providing high-quality care.