Non Clinical - Clerical Assistant - Breast Imaging

The Shrewsbury And Telford Hospital NHS Trust; Telford; On-site; GBP 18,000 - 24,000; Full time

Job summary

A local health care trust in Telford is seeking a Clerical Support role within the Breast Imaging team. Candidates should possess strong communication and customer care skills and be capable of interacting with patients in a sensitive manner. The position requires a minimum of 3 GCSEs, including Maths and English, and involves clerical responsibilities such as scheduling appointments and handling enquiries. Join a team committed to high-quality patient care in a supportive environment.

Qualifications

• Good standard GCSEs in Maths and English or equivalent.
• Ability to demonstrate empathy and a sensitive approach to difficult situations.
• Understanding of safe working practices in a hospital environment.

Responsibilities

• Provide clerical support to the Breast Imaging clerical team.
• Greet and record attendance of patients.
• Handle telephone enquiries from health professionals and the public.
• Monitor and respond to the generic e-mail account.
• Schedule breast screening appointments and prepare clinic lists.
• Print letters, reports, and clinic schedules.
• Dispatch screening invitation and results letters.
• Attend and take minutes for departmental staff meetings.

Skills

Communication skills

Customer care skills

Empathy

Education

Minimum of 3 GCSEs including Maths and English

Job description

You will work in an established team providing a wide range of administration duties with the opportunity to develop new skills and knowledge. The role will entail interacting with patients, the public and staff at all levels across the trust. Therefore, you will require good communication and customer care skills, have a friendly, pleasant and helpful approach, whilst understanding the need for confidentiality in a health care environment.

Responsibilities

• To provide clerical support to the Breast Imaging clerical team and the wider clinical breast team.
• As Receptionist, to greet breast screening and symptomatic patients as they arrive and accurately record their attendance on NBSS/CRIS.
• To deal with the full range of telephone calls into the Breast Imaging Office, including enquiries from health professionals, the general public and clients/patients.
• To monitor the generic e‑mail account and act upon any messages in a timely manner.
• To make breast screening appointments and prepare clinic lists for women recalled for the second stage of screening.
• To undertake printing of letters, reports, clinic schedules and client forms.
• To dispatch screening invitation and results letters to agreed timetables.
• To comply with the policies of the National Breast Screening Programme relating to clerical matters.
• To attend monthly departmental staff meetings, take minutes and type them up for distribution to the team.

Qualifications

You will have achieved a minimum of 3, good standard GCSEs, education grades 9‑4 (or equivalent) which include Maths and English. It is essential that candidates can demonstrate a capacity to show empathy, have a sensitive approach to difficult situations and understand the need for safe working practice in a hospital environment.

Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.

We’re on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in. Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it’s a promise we live by every day. Guided by our core values – Partnering, Ambitious, Caring, Trusted – we’re determined to make a real difference in the lives of those who matter most: our patients and their families. If you’re ready to be part of a team that’s dedicated to continuous improvement, come join us and let’s make a difference together!

This role includes cross‑site working at The Princess Royal Hospital and The Royal Shrewsbury Hospital.