Non-Clinical Care Coordinator

NHS; Trowbridge; On-site; GBP 25,000 - 32,000; Full time

Job summary

A prominent healthcare organization in Trowbridge is seeking a caring non-clinical care coordinator to support the pharmacy team. The role focuses on proactively identifying patients needing routine drug monitoring and ensuring smooth communication and record-keeping. Candidates should have strong organizational skills and a background in health care. This position involves close collaboration with clinical staff and requires excellent communication skills. The role contributes to maintaining quality care within the Primary Care Network.

Qualifications

• Experience in a multi-professional team environment.
• Previous work experience in an administrative capacity.
• Knowledge of clinical systems used in medication management.

Responsibilities

• Support clinical staff by ensuring timely patient communication.
• Coordinate blood tests for patients with clinical pharmacists.
• Maintain a tracking system for patient appointments.

Skills

Effective communication

Organizational skills

Team collaboration

Attention to detail

Education

GCSE Grade 4/C or above in English Language and Maths

Level 3 qualification in health and social care or equivalent

Tools

MS Office (Word, Excel, Outlook)

Clinical systems

Job description

We are looking for a caring, dedicated and reliableindividual to join our team as a non-clinical care coordinator supporting thewider pharmacy team. This is an important role within the Primary Care Network, focusing onproactive identification of patients in need of routine drug monitoring,alongside coordination and navigation of care.

Main duties of the job

You will workclosely with the clinical pharmacists and the wider medicines management teamand act as a central point of contact for patients. Your primary responsibilitywill be to support clinical staff by ensuring timely patient communication,accurate record-keeping and a smooth workflow for the medication monitoringprocess.

You will be completing work for both Practices in Trowbridge who make up the Trowbridge PCN.

About us

TrowbridgeHealth Centre has approximately 110 staff and is a happy place to work. Thereis a strong team spirit throughout the organisation. We work together to produce the mostefficient processes possible, and every individual is encouraged to be the bestthat they can. This role is working with the Primary Care Network Team and will be supporting both Practices in Trowbridge.

Job responsibilities

Job Summary

We are looking fora caring, dedicated and reliable individual to join our team as a non-clinicalcare coordinator supporting the wider pharmacy team. This is an important rolewithin the PCN, focusing on proactive identification of patients in need of routinedrug monitoring, alongside coordination and navigation of care.

You will workclosely with the clinical pharmacists and the wider medicines management teamand act as a central point of contact for patients. Your primary responsibilitywill be to support clinical staff by ensuring timely patient communication,accurate record-keeping and a smooth workflow for the medication monitoringprocess.

The main responsibilities includebut are not limited to the below

Work alongside clinicalpharmacists to coordinate blood tests for patients

Contact patients to arrangeappointments for drug monitoring and follow-up reviews

Run searches to identifypatients requiring tests and maintain a tracking system to ensure they attendwithin appropriate timeframes

Identify and follow-up withpatients who miss appointments or are overdue for monitoring.

Communicate clearly withpatients regarding appointment details, preparation instructions and anynecessary reminders in a professional, timely and supportive manner.

Liaise with the widermultidisciplinary team as and when required to provide holistic care forpatient.

Yourresponsibilities

To take ownership of your given workload andprioritise accordingly to meet the required deadlines.

To be flexible and work as part of a team, helpingcolleagues with their workloads if required.

To have great attention to detail and be able to communicatewith patients effectively and clearly.

Confidentiality

In the course of seeking treatment,patients entrust us with, or allow us to gather, sensitive information inrelation to their health and other matters. They do so in confidence and havethe right to expect that staff will respect their privacy and act appropriately.

In the performance of the dutiesoutlined in this Job Description, the post-holder may have access toconfidential information relating to patients and their carers, Practice staffand other healthcare workers. They may also have access to information relatingto the Practice as a business organisation. All such information from anysource is to be regarded as strictly confidential.

Information relating to patients,carers, colleagues, other healthcare workers or the business of the Practicemay only be divulged to authorised persons in accordance with the Practice policiesand procedures relating to confidentiality and the protection of personal and sensitivedata.

To monitor service provision to ensure thatservices are being delivered in line with contract.

Equality and Diversity

The post-holderwill support the equality, diversity and rights of patients, carers andcolleagues, to include:

Acting in a way that recognizes theimportance of peoples rights, interpreting them in a way that is consistentwith Practice procedures and policies, and current legislation

Respecting the privacy, dignity,needs and beliefs of patients, carers and colleagues

Behaving in a manner which iswelcoming to and of the individual, is non-judgmental and respects theircircumstances, feelings priorities and rights.

Personal/ProfessionalDevelopment

The post-holderwill participate in any training programme implemented by the Practice as partof this employment, such training to include:

Participation in an annual individualperformance review, including taking responsibility for maintaining a record ofown personal and/or professional development

Taking responsibility for owndevelopment, learning and performance and demonstrating skills and activitiesto others who are undertaking similar work.

Quality:

The post-holder will strive tomaintain quality within the Practice, and will:

Alert other team members to issues ofquality and risk

Assess own performance and takeaccountability for own actions, either directly or under supervision

Contribute to the effectiveness ofthe team by reflecting on own and team activities and making suggestions onways to improve and enhance the teams performance

Work effectively with individuals inother agencies to meet patients needs

Effectively manage own time, workloadand resources.

Communication:

The post-holdershould recognize the importance of effective communication within the team and willstrive to:

Communicate effectively with otherteam members

Communicate effectively with patientsand carers

Recognise peoples needs foralternative methods of communication and respond accordingly.

Contribution to theImplementation of Services

The post-holder will:

Apply Practice policies, standardsand guidance

Discuss with other members of theteam how the policies, standards and guidelines will affect own work

Participate in audit whereappropriate.

Health and Safety

It is the responsibility of allemployees to work with managers to achieve a safe environment, and to takereasonable care of themselves and others.

Changes to this JobDescription

The duties and responsibilitiesoutlined in this list are neither definitive nor restrictive and may change in detailfrom time to time as the post develops to meet the changing needs of thesurgery.

You may be asked to completeadditional tasks or take on new tasks as deemed appropriate.

Pre-employmentchecks will be completed on successful applicants including references and DBSchecks.

Person Specification

Experience

• Experience and ability of working to policies and procedures
• Experience of working in a multi-professional team environment
• Experience of working in an administrative capacity
• Knowledge of clinical systems used by medication management teams.
• Experience of working directly in care coordinator role, adult health and social care or public health.
• Knowledge of what a PCN is and how it operates.

Qualifications

• GCSE Grade 4/C or above in English Language and Maths.
• Commitment to undertake required qualification for the role.
• Level 3 qualification in health and social care or equivalent
• Actively listen and empathise with people, providing support in a non-judgemental way
• Support people in a way that inspires trust and confidence.
• Maintain effective working relationships and promote a culture of collaboration with colleagues.
• Demonstrate personal accountability, emotional resilience and ability to work in a fast-paced environments under pressure.

Skills and abilities

• Communicate effectively, both verbally and in writing, with people, their families and carers
• Identify and communicate risks if they arise whilst working with individuals
• Organise, plan and prioritise tasks using own initiative, including when under pressure and meeting deadlines.
• Work flexibly and adapt to new challenges with a positive attitude.>
• Use MS Office effectively, including Word, Excel and Outlook
• Collect data effectively and use tools to measure impact of services
• Have experience of using clinical systems.
• Hold qualifications / professional development in Microsoft 365 and clinical systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.