Nominations & Lettings Coordinator

Pinnacle Group; City Of London; Remote; GBP 28,000 - 35,000; Full time

Job summary

A leading housing services provider is seeking an experienced Nominations and Lettings Coordinator to manage the lettings process and support the Property Management Team. Responsibilities include handling tenancy applications, coordinating move-in appointments, and maintaining high customer service standards. The ideal candidate will have strong organisational skills and excellent administrative abilities. This is a remote position with offers of extensive benefits.

Benefits

Flexible Working Arrangements

Maternity/paternity packages

Private Medical Insurance

Life Assurance

Enhanced Pension Scheme

Retail Discounts

Childcare Assistance

Qualifications

• Ability to work proactively under own initiative.
• Strong organizational skills and excellent IT proficiency.

Responsibilities

• Manage the nominations and lettings process, including tenancy applications.
• Coordinate move-in appointments and tenancy sign-ups.
• Lead administration of the client's customer portal.

Skills

Excellent administrative skills

Strong organisational skills

Excellent IT skills

Excellent communication skills

Job description

Pinnacle Group is looking to recruit an experienced Nominations and Lettings Coordinator to provide day to day support for the Property Management Team and manage the nominations and lettings process, request applicants from Local Authorities, progress through tenancy application and referencing and conduct tenancy sign ups.

The Homes team operates a large mixed portfolio of new and existing Affordable homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes.

This is a remote role with the working hours of 9AM-5PM Monday-Friday.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We\'re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We\'re Looking For

We\'re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities

• Manage the nominations and lettings process, request applicants from Local Authorities, progress through tenancy application and referencing and conduct tenancy sign ups.
• Managing choice-based lettings systems to request applicants from Local Authorities in advance of void properties being handed over.
• Progress applicants using CRM and referencing systems. Ensuring that applicants are kept updated throughout their application process.
• Coordinating move in appointments and arranging sign up of tenancies for the Property Managers.
• To work alongside our income team to take rent in advance payments and ensuring compliance documents are issued/registered accurately and within correct time frames.
• Lead and manage the administration of the client\'s customer portal. Responding to housing management queries and allocating cases to the Property Managers and Income Team where applicable. Ensuring high quality responses are provided to Customers and the clients systems are kept fully updated.
• Drafting addendums, pet licences, parking agreements and various other legal documentation.

Key requirements

• Be able to work proactively under own initiative.
• Excellent administrative and communication skills is a must.
• Strong organisational skills
• Excellent IT skills (Word, Excel and relevant software)

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds - particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme