Nokia Resident Engineer (Onsite), Oakbrook, IL

Techner Ltd; Tipton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A telecommunications company is seeking a Nokia Resident Engineer to provide hands-on technical support and manage daily operations. Responsibilities include troubleshooting network issues, supporting upgrades, and documenting incidents. Candidates must have Nokia experience within the past two years and proper authorization to work in the USA. Competitive compensation is offered within a quality-driven organization.

Benefits

Competitive compensation

Opportunity to work with cutting-edge technologies

Collaboration with industry-leading professionals

Qualifications

• Practical knowledge of Nokia AirScale and FlexiZone BTS operations.
• Must have proven Nokia experience within the past 2 years.
• Skilled in using BTS Element Manager and CLI.
• Proficient with Nokia diagnostic and tracing utilities.
• Experienced in working with Nokia OSS tools.

Responsibilities

• Serve as the initial point of contact for network issues.
• Support the customer in network upgrades and migrations.
• Draft and validate Method of Procedures.
• Document incidents and create performance reports.
• Coordinate onsite work and assist in product rollouts.

Job description

Clearance: Must be able to complete security clearance prior to start

About the Role:

We are hiring a Nokia Resident Engineer for an onsite position in Oakbrook, IL. The role requires proven Nokia experience within the past two years, with responsibility for providing hands-on technical support, managing day-to-day operations, and ensuring the smooth delivery of network services.

Key Responsibilities:

• Serve as the initial point of contact for network issues, investigating and addressing faults before escalating to Nokia Care when necessary.
• Support the customer in carrying out network upgrades, migrations, and change implementations.
• Draft and validate Method of Procedures (MOPs) and participate in required acceptance or readiness testing.
• Document incidents, create performance reports, and maintain an accurate record of configuration changes and upgrades.
• Coordinate onsite work, providing direction to contractors and engineers during integration and installation.
• Assist in product rollouts and feature validation where applicable.

Requirements:

• Practical knowledge of Nokia AirScale and FlexiZone BTS (indoor and outdoor) operations and maintenance.
• Must have proven Nokia experience within the past 2 years.
• Skilled in using BTS Element Manager (via web interface, Site Manager, and CLI).
• Proficient with Nokia diagnostic and tracing utilities such as Emil toolkit, DCAP, UTF, and 5G toolkit.
• Experienced in working with Nokia OSS (Mantray) tools including configuration management, workflow, software management, and monitoring platforms.
• Comfortable navigating and extracting information from the Nokia Discovery Documentation Center.
• Strong record-keeping skills, with the ability to track changes, maintain documentation, and produce clear reports.
• Must have proper authorisation to work in the USA (US Citizen or GC holder).

What We Offer:

• Opportunity to work on cutting-edge Nokia technologies in a hands-on role.
• Competitive compensation aligned with experience.
• Collaboration with industry-leading professionals across telecom.
• A structured role within a quality-driven, delivery-focused organisation.

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