NOC Tier 1 – Helpdesk Technician

ProInfoNet; Bangor; On-site; GBP 30,000 - 40,000; Full time

Job summary

A technology company in Wales is seeking a skilled Network Operations Helpdesk Technician. The ideal candidate will provide technical support to end-users, monitor network performance, and resolve issues efficiently. Candidates should have a degree in Computer Science or a related field and at least 2 years of IT support experience. Benefits include medical coverage, retirement plans, and paid time off.

Benefits

Medical

Short Term Disability

Retirement Plan

Paid time off with the Flex Time Model

Paid Ongoing Training

Growth and Advancement Opportunities

Qualifications

• Minimum of 2 years of experience in network operations or IT support.

Responsibilities

• Provide technical support to internal and external end-users via phone, email, or in-person.
• Configure and deploy new laptops, desktop computers, and network equipment as needed.
• Monitor network performance and troubleshoot issues to ensure smooth operations.

Skills

Technical support skills

Network monitoring

Troubleshooting network issues

Familiarity with help desk software

Packet capture

Education

Associate or bachelor's degree in Computer Science

Job description

Job Summary

We are seeking a skilled Network Operations Helpdesk Technician with IT support skills to join our team. The ideal candidate will be responsible for providing technical support to end-users, monitoring network performance, and resolving network issues. They will work closely with the IT department to ensure that all technical issues are resolved in a timely and efficient manner.

Responsibilities

• Provide technical support to internal and external end-users via phone, email, or in-person.
• Configure and deploy new laptops, desktop computers and network equipment as needed.
• Monitor network performance and troubleshoot issues to ensure smooth operations.

Technical Skills

• Familiarity with ticketing systems and help desk software.
• Experience with network monitoring and troubleshooting tools, such as running packet captures, configuring, and reading ICMP and SNMP monitors and graphs.

Requirements and Qualifications

• Associate or bachelor\'s degree in Computer Science, Information Technology, or experience in a related field.
• Minimum of 2 years of experience in network operations or IT support.

Benefits

• Medical
• Short Term Disability
• Retirement Plan
• ProInfoNet provides paid time off using the Flex Time Model for vacation, holiday, sick, and personal time
• Paid Ongoing Training
• Growth and Advancement Opportunities