NOC Network Operations Analyst - Fault & SLA

Virgin Media; Cambridgeshire and Peterborough; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading telecommunications company in the UK is seeking a Business Response Analyst to provide technical support and resolve network faults for wholesale partners. The role involves monitoring network infrastructure and collaborating with internal teams and field engineers to ensure seamless operation. Ideal candidates will have strong internetworking knowledge and excellent diagnostic skills. This position offers competitive benefits for a fulfilling work-life balance.

Benefits

Comprehensive benefits package

Support for personal wellbeing

Qualifications

• Knowledge of general internetworking and TCP/IP principles.
• Previous experience in a NOC or managed service desk environment.
• Solid working knowledge of WAN, LAN, Fibre Optic and Data Centre environments.
• Demonstrable ability to plan and handle customer-focused change requests.

Responsibilities

• Resolve network faults and provide technical support.
• Monitor network infrastructure and resolve technical issues.
• Work with internal teams and customers for end-to-end support.

Skills

Knowledge of internetworking and TCP/IP

Experience in a NOC or managed service desk

Experience with service improvement initiatives

Solid knowledge of network infrastructure

Understanding of Layer 1 and Layer 2 technologies

Ability to work in a fast-paced environment

Experience with SNMP-based monitoring systems

Proven diagnostic and fault-resolution skills

Job description

A leading telecommunications company in the UK is seeking a Business Response Analyst to provide technical support and resolve network faults for wholesale partners. The role involves monitoring network infrastructure and collaborating with internal teams and field engineers to ensure seamless operation. Ideal candidates will have strong internetworking knowledge and excellent diagnostic skills. This position offers competitive benefits for a fulfilling work-life balance.