NOC Manager

VanRath; Newtownabbey; On-site; GBP 31,000 - 37,000; Full time

Job summary

A leading recruitment agency in the UK is seeking an experienced NOC Manager to oversee a 24/7 Network Operations Centre in Newtownabbey. The role focuses on ensuring smooth operations, managing incidents, and providing leadership. Candidates should have experience in leading service teams, strong communication skills, and familiarity with ITIL environments. Competitive salary up to 37k pa with a 15% shift allowance and opportunities for career progression are offered.

Benefits

Competitive salary with 15% shift allowance

Paid training and development opportunities

Career progression within the Command Centre

Pension scheme and other employee benefits

Opportunity to work in a fast-growing operational environment

Qualifications

• Proven experience leading technical service teams as a NOC Manager.
• Strong communication skills and customer service excellence.
• Experience working in ITIL environments and meeting strict SLA requirements.

Responsibilities

• Oversee and allocate tasks across the shift team as NOC Manager.
• Ensure incidents are resolved efficiently and within SLA targets.
• Lead escalations during major incidents and liaise with senior management.

Job description

NOC Manager

Location: Newtownabbey / Belfast
Salary: Up to 37k pa + 15% shift allowance

Contract: Full-time, permanent
Hours: Rolling shifts:

• 07:00-19:00, 4 days on / 4 days off (repeated)

• 19:00-07:00, 4 nights on / 4 nights off (repeated)

About the Role

We are seeking an experienced and proactive NOC Manager to lead our 24/7 Network Operations Centre (NOC) team. This role is key to ensuring smooth operations, maintaining SLA compliance, and providing leadership during shifts. The NOC Manager will coordinate incident management, support field engineers, and act as the primary point of contact for operational escalations.

This is an excellent opportunity to join a growing Command Centre in Belfast, supporting multiple teams and operations, including remote teams outside Belfast. The NOC Manager will play a pivotal role in driving team performance and operational excellence.

Key Responsibilities

Managerial Duties:

• Oversee and allocate tasks across the shift team as NOC Manager.

• Ensure incidents are resolved efficiently and within SLA targets.

• Lead escalations during major incidents and liaise with senior management.

• Conduct root cause analysis and drive continuous service improvement.

• Maintain clear operational handovers and updates to stakeholders.

• Support team development, training, and performance reviews.

Operational Duties:

• Act as first point of contact for customer-reported faults.

• Monitor network performance and respond to alerts using monitoring tools.

• Support field engineers remotely, including configuration and link checks.

• Escalate and communicate incidents appropriately to internal and external teams.

• Collaborate with third-party providers and Carrier Management teams.

What We're Looking For

• Proven experience leading technical service teams as a NOC Manager.

• Experience managing third-party suppliers and escalations.

• Ability to coordinate major incidents while maintaining day-to-day operations.

• Strong communication skills and customer service excellence.

• Experience working in ITIL environments and meeting strict SLA requirements.

• High attention to detail and ability to perform under pressure.

• Eligible for Security Clearance (SC minimum, NPPV3 preferred).

Desirable:

• Experience in high-pressure operational environments.

• Track record in staff training and development.

• ITIL Service Management certification.

Benefits

• Competitive salary with 15% shift allowance

• Paid training and development opportunities

• Career progression within the Command Centre

• Pension scheme and other employee benefits

• Opportunity to work in a fast-growing operational environment

Interview Process

• Stage 1: Microsoft Teams interview

• Stage 2: Face-to-face interview (optional)

For further information on this role, apply to share your CV, or get in touch with VANRATH for a confidential chat.