No7 Counter Manager

Boots UK; Reading; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Generous employee discount

Annual bonus

Boots Retirement Savings Plan

SkinExpert/CIBTAC certification

Job summary

Boots UK is seeking a No7 Counter Manager for an onsite role in Reading. You will drive promotions, coach your team to hit and exceed sales targets, and provide personalised skincare consultations with the latest No7 products.

Join a brand with a heritage in skincare innovation. You will lead by example, ensure excellent customer service, and nurture a high-performing counter environment aligned with No7 standards.

Qualifications

• Management or team leader experience in a retail or customer service setting.
• Experience creating business plans and achieving sales targets.
• Ability to inspire and motivate teams to deliver against sales objectives.
• Enjoys sales and selling, collaborating with team to meet KPIs.

Responsibilities

• Lead by example and motivate the team to achieve and exceed sales targets.
• Work with regional management to drive in-store promotions and No7 offers.
• Sell products and provide personalised skincare/makeup consultations.
• Ensure advisors deliver excellent customer service and build lasting relationships.
• Create a vibrant, supportive environment and share knowledge across the team.

Skills

Retail management

Sales targets

Customer service

Skincare expertise

Team motivation

Job description

The salary for this role is £27,121 up to £30,506 depending on location. For part-time hours, the salary will be pro-rata.

Exciting No7 Counter Manager role helping customers with skincare and beauty needs. You will be responsible for driving sales and inspiring and motivating your team to achieve and exceed targets. With a love for makeup and skincare, you will delight in creating authentic relationships with customers, delivering a great experience and coaching your team to be the best they can be.

Five iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone!

We have a reputation for scientific innovation and create products with proven results, whilst being environmentally sustainable and socially responsible.

We are an equal opportunity employer. No matter where you work in No7 Beauty Company, we will empower you to be your authentic self. We share a culture where diversity, equity and inclusion are at the centre of everything we do.

Join us and together we can achieve more. Find out more here.

About The Role

You will work onsite and report into the Store Manager or General Manager.

Your main responsibilities will be to:

• Work with your regional manager to create business plans and drive in store promotions and No7 offers.
• Lead by example and inspire and motivate your team to achieve and exceed their sales targets and goals.
• Get stuck in selling products and providing personalised consultations using the latest skincare, make up and beauty products.
• Ensure your team of advisors provides the best customer service and creates strong connections so that they keep coming back
• Create a vibrant and supportive working environment by nurturing relations with your store team, sharing knowledge and tips and celebrating individual and team success.
• Make sure your counter is always clean, well-stocked and beautifully presented to showcase the range of No7 skincare and beauty products
• Complete our award-winning 12- month Skin School development programme
• Be an enthusiastic ambassador for the No7 Brand – we’re proud of our heritage and the cutting-edge science and technology behind our products and we want you to be too.

What You’ll Need To Have

These are the essential skills or experience needed to succeed in this role.

• Management or team leader experience in a retail or customer service setting,
• Demonstrable experience working with business plans and achieving sales targets.
• Ability to inspire and motivate teams to deliver against sales objectives
• Enjoy sales and selling - you will work alongside your team to meet your KPIs
• A passion for makeup, skincare and the No7 brand
• Comfortable approaching customers and applying make-up and skincare
• Able to communicate with a wide variety of people from your team to customers to regional and store managers
• Enthusiasm for your ongoing learning and development journey - the desire and motivation to expand your makeup and skincare knowledge and share this with customers is a must.

It would be great if you also have

Skills

These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match this additional criterion:

• Counter manager experience specifically
• Experience coaching teams and reviewing individual and team performance.

Our Benefits

• Generous employee discount on our own brands and partner businesses
• Your own quarterly allocation of No 7 products for you to try out at home and further share your insights with your customers
• Become a certified skin expert with our CIBTAC (Confederation of International Beauty Therapy and Cosmetology) certification
• You will be trained to become a No7 Macmillan Beauty Advisor. This means you can support patients experiencing the visible effects of cancer treatment
• Boots Retirement Savings Plan
• Discretionary annual bonus
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

What’s Next?

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.