NMGH Estates Workload Coordinator

www.healthjobsuk.com - jobboard; Manchester; On-site; GBP 27,000 - 31,000; Full time

Job summary

A prominent NHS healthcare provider in Manchester is seeking an Estates Workload Coordinator to support its Estates team. The role involves allocating work orders, managing visits from contractors, and maintaining service records. Ideal candidates will possess strong communication and organizational skills along with relevant qualifications. The position offers a salary between £27,485 and £30,162, along with benefits like NHS pension scheme and travel discounts.

Benefits

NHS pension scheme

Travel discounts

Blue light discounts

Qualifications

• Experience in an EFM department using AutoCAD drawings and maintenance manuals.
• Demonstrable responsibility for updating and analysing information using databases.
• Knowledge of electronic data management systems like Ulysses and Hive.

Responsibilities

• Support the Estates team in solving site issues.
• Allocate work orders to operatives.
• Analyze the Estates CAFM system to identify staffing issues.

Skills

Excellent written and verbal communication skills

Excellent inter-personal negotiation skills

Ability to plan and organise own workload

Innovative problem-solving

Ability to work with large data sets

Education

Educated to NVQ Level 3 / BTEC in a relevant course

Relevant College/Higher Education to at least NVQ level 5

Tools

CAFM systems (Concerto/MICAD/Planet)

Excel

Job description

Employer Manchester University NHS Foundation Trust Employer type NHS Site North Manchester General Hospital Town Crumpsall Salary £27,485 - £30,162 per annum / pro rata Salary period Yearly Closing 09/12/2025 23:59

NHS AfC: Band 4

Job overview

We are looking for a resourceful and energetic Estates Workload Coordinator to join our expanding team. Come and join us at North Manchester General where you will enjoy a role which can showcase your expertise and knowledge in an ever-changing environment.

With one of the most varied roles with the hospital, you be on hand to help support the Estates team solve and react to issues across the site, making sure that visitors, workers, and patients all receive the same great experience.

The role is a supporting one for both management and workforce. It includes allocating work orders to operatives, arranging visits from contractors, ensuring contract visits have been fulfilled, maintaining service records, ownership of a staffing planner and scheduling training for operatives.

With benefits to NHS pension scheme, travel discounts and blue light discounts, a great opportunity to work at the NHS biggest trust awaits you.

Main duties of the job

The post holder will be expected to have or gain an understanding of Ulysses, Concerto, Hive, PPMs and reactive maintenance scheduling and prioritisation.

Part of the post involves analysing the Estates CAFM system to identify system or staffing issues which prevent work order KPIs from being achieved and highlighting these to the Senior Estates Manager.

There is a need for excellent communication skills, customer care skills sound judgment skills as some of the building/ engineering services have a clinical need.

This pressure on the department requires tact, diplomacy and persuasion when communicating/dealing with department requests. This may be due to the workforce dealing with higher priority work such as emergencies or incidents.

The post holder must take full ownership of their duties and tasks and use their initiative to manage their time accordingly in order to achieve outputs of the role. The role requires a self-starter who has an understanding of Engineering and can use their initiative to efficiently undertake the role. From the outset the postholder shall understand how their personal contributions in the role affects Estates services and supports Trust activities/patient care.

Working for our organisation

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career. With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year. Behind every patient cared for are people like you – keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike. At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your behind the scenes creates seamless, high-quality care and exceptional patient outcomes. Whether you’re just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others. At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU—for our patients, our communities, and each other.

As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application—especially personal statements and responses to role-specific questions—is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

Person specification

Education/ Qualifications

• Educated to NVQ Level 3 /BTEC a relevant course: information technology, data management, engineering or equivalent experience
• Relevant College/Higher Education to at least NVQ level 5 /Foundation degree
• Professional registration with relevant institute engineering, management, financial /procurement, etc

Knowledge and Experience

• Usage of a CAFM system (Concerto/MICAD/Planet
• Demonstrable work experience and responsibility for updating and analysing information using databases and producing reports on activity in a quality management systems environment
• Knowledge of Risk and electronic data management systems (Ulysses/Hive or similar)
• Experience of working in an EFM department using, AutoCAD drawings, H&S files, Operation & Maintenance Manuals, Building Management Systems, Estates Servicedesk, HR, financial and procurement systems
• Liaising directly with customers and working on a servicedesk supporting frontline clinical care
• An understanding of the NHS current agenda and challenges
• Working within a maintenance environment or in Healthcare premises or a similar large organisation

Skills

• Developing workflow processes, managing large data sets and ability to present reports using Excel and graphs
• Excellent written and verbal communication skills
• Excellent inter-personal negotiation skills and the ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority
• The ability to plan and organise own workload without direct supervision
• The ability to be innovative, objective as well as logical in resolving problems
• The ability to maintain a high level of performance and meeting of deadlines even when faced with conflicting priorities of others
• Be able to audit, research and carry out development of plant, equipment and services
• Be willing to attend training and development course as required by the role
• Be able to work with senior managers on technical aspects of NHS Estates and Facilities management

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.