Nightshift Workshop Controller

Arnold Clark; Birtley; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

£35k–£45k salary DOE

Bonus up to £9k every 3 years

Overtime paid at time and a half

33 days' annual leave

EV accreditation training

Private healthcare

Sick pay cover

Maternity & paternity packages

Job summary

Arnold Clark is seeking a Workshop Controller at our Birtley branch to lead a team of technicians and apprentices, ensuring first-time repairs and high workshop productivity.

You will work with the Service Manager to deliver safe, efficient service that meets deadlines, while maintaining excellent customer communication and compliance with policies.

Qualifications

• Organised and accurate with strong attention to detail.
• Excellent interpersonal and communication skills with customers and colleagues.
• Ability to lead, coach and motivate a team of technicians and apprentices.
• Proven experience in automotive workshop or technician roles.

Responsibilities

• Manage and coach a team of vehicle technicians and apprentices to meet targets.
• Ensure servicing work is completed correctly, on time and to high standards.
• Ensure compliance with company, DVSA, health & safety and manufacturer policies.
• Collaborate with colleagues to provide a seamless customer service experience.
• Schedule work to meet customer needs considering job complexity and parts availability.
• Provide estimates for servicing and repairs and set timescales.

Skills

Organised

Leadership

Time management

IT skills

Customer communication

Target driven

Tools

DVSA awareness

Job description

We’re recruiting for a Workshop Controller to join our team at Motorstore/MG/Vanstore branch in Birtley.

We Offer

• £35,000 – £45,000 DOE plus benefits
• Additional opportunity to earn up to £9,000 every three years in performance-based bonuses– terms and conditions apply
• All overtime paid at time and a half
• 33 days’ annual leave
• Training provided to become an EV-accredited Technician
• Generous employee discounts
• Private healthcare and sick pay cover
• Maternity and paternity packages

Hours

Monday – Thursday 7.30pm - 7.00am.

About The Role

As a Workshop Controller for Arnold Clark, you’ll work with the Service Manager to deliver a high level of productivity and an excellent standard of first-time repairs, while making sure you always maintain a clean, safe and professional workshop.

This role would be ideal for an organised, quick-thinking person with previous motor industry experience, looking to develop their career and move into a management role. The ability to keep to deadlines and react quickly to technical challenges is important, and you should enjoy working in a fast-paced environment.

Day-to-day duties

• Managing and coaching a team of vehicle technicians and apprentices, making sure targets and business objectives are met
• Making sure all servicing work is carried out correctly, competently and on time, with customer satisfaction in mind
• Ensuring that all your working practices comply with company, DVSA, health and safety and manufacturer policies
• Working with colleagues and other departments to ensure a seamless service for customers
• Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts
• Providing estimates for servicing and repairs and setting timescales
• Accurately recording technician time and writing technical reports and recommendations

Essential Skills

• Relevant experience in the automotive industry, including previous workshop control or technician roles
• High levels of organisation and accuracy
• Strong IT skills
• Fantastic interpersonal skills and the ability to communicate well with customers and colleagues across other departments, both face –to face and via email
• The ability to lead by example and motivate your team to achieve their targets and deliver a high standard of work
• Ability to create more work opportunities and sales in an honest and compliant manner

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make‑up, united in our goals.

To find out more about Life at Arnold Clark , visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.