Nights Team Member

LGH Hotel Management Ltd; Otley; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading hotel management company in the UK is looking for a Night Team Member to ensure smooth operations during the night shift. You will manage guest requests, maintain safety procedures, and support hotel staff. Ideal candidates will have previous hotel experience, excellent customer service skills, and the ability to handle high-pressure situations. This position offers various employee benefits including discounts and wellness support.

Benefits

Employee discounts on hotel rates

Shopping discounts

Free meals on duty

Wellbeing tips and support

Qualifications

• Previous experience working in a hotel or similar environment.
• Strong communication and interpersonal skills.
• Good understanding of safety and security procedures.

Responsibilities

• Manage guest requests promptly and professionally.
• Maintain security and safety procedures throughout the night.
• Perform regular security checks to keep our hotel safe.
• Assist with any maintenance or housekeeping tasks that arise.

Skills

Customer service skills

Communication skills

Attention to detail

Calm under pressure

Flexibility

Job description

Nights Team Member

Cambridge Bar Hill Hotel, Signature Collection By Best Western

The Opportunity

Join Our Team as a Night Team Member!

Are you reliable and responsible? We're looking for a Night Team Member to ensure our hotel runs smoothly during the night shift.

What You'll Do:

• Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
• Safety First: Maintain security and safety procedures throughout the night.
• Security Checks: Perform regular security checks to keep our hotel safe.
• Support Staff: Provide general support to hotel staff during the night shift.
• Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
• Room Setup: Set up meeting rooms and other areas as needed.
• Food & Beverage Service: Serve food and beverages to guests when required.
• Check-In/Out: Handle guest check-ins and check-outs as needed.
• Emergency Response: Manage any emergency situations that occur.
• Reporting: Prepare reports for senior management as required.

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Previous experience working in a hotel or similar environment, preferably in a night team member role.
• Excellent customer service skills and a friendly, professional demeanor.
• Strong communication and interpersonal skills.
• A good understanding of safety and security procedures.
• The ability to remain calm and composed in high‑pressure situations.
• A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
• Good organizational skills and attention to detail.

Hotel

Located right on the A14, just a mile from the M11 and 5 miles northeast from the heart of Cambridge, sits the Cambridge Bar Hill Hotel, part of the Signature Collection By Best Western. There’s a whole host of attractions nearby from Cambridge’s honey stoned museums and colleges to Newmarket racecourse and Duxford’s Imperial War Museum.

And, of course, there’s our gorgeous grounds including an 18‑hole, par 72 golf course that has hosted professional tournaments including the PGA East Anglian Open.

The property boasts 136 bedrooms including family bedrooms for up to 5. Ideal wedding venue for up to 180 guests and 10 versatile meeting rooms for up to 200 delegates. An indoor swimming pool, fitness suite and treatment rooms - Sauna, steam‑room, spa bath.

Our Grill, lounge and bar provides a wide selection of meals, from delicious burgers to steaks and salads

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.