Nights Team Member

LGH Hotels Management; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel management company in Birmingham is seeking a Night Team Member to ensure smooth hotel operations during the night shift. The ideal candidate will have excellent customer service skills, experience in a similar role, and the ability to remain calm under pressure. Responsibilities include managing guest requests, safety checks, and supporting hotel staff. Join a dynamic team committed to hospitality excellence.

Benefits

Employee discounts on room rates

Shopping discounts

Eye care

Counselling sessions

Free meals on duty

Free parking

Qualifications

• Previous experience in a hotel or similar environment is preferred.
• Strong customer service skills and a friendly demeanor.
• Ability to manage safety and security procedures.

Responsibilities

• Manage guest requests and ensure a pleasant stay.
• Maintain safety procedures throughout the night.
• Perform regular security checks to ensure hotel safety.
• Support staff and assist with maintenance tasks as needed.
• Handle guest check-ins and check-outs.

Skills

Customer service skills

Communication skills

Attention to detail

Flexibility

Calm under pressure

Job description

The Opportunity

Join Our Team as a Night Team Member!

Are you reliable and responsible? We're looking for a Night Team Member to ensure our hotel runs smoothly during the night shift.

What You'll Do :

• Guest Services : Manage guest requests promptly and professionally, ensuring a pleasant stay.
• Safety First : Maintain security and safety procedures throughout the night.
• Security Checks : Perform regular security checks to keep our hotel safe.
• Support Staff : Provide general support to hotel staff during the night shift.
• Maintenance Help : Assist with any maintenance or housekeeping tasks that arise.
• Room Setup : Set up meeting rooms and other areas as needed.
• Food & Beverage Service : Serve food and beverages to guests when required.
• Check-In / Out : Handle guest check-ins and check-outs as needed.
• Emergency Response : Manage any emergency situations that occur.
• Reporting : Prepare reports for senior management as required.

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24 / 7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Previous experience working in a hotel or similar environment, preferably in a night team member role.
• Excellent customer service skills and a friendly, professional demeanor.
• Strong communication and interpersonal skills.
• A good understanding of safety and security procedures.
• The ability to remain calm and composed in high‑pressure situations.
• A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
• Good organisational skills and attention to detail.

Hotel

The Birmingham Strathallan Hotel, the hotel offers 135 rooms, and is just a short taxi ride from Birmingham New Street and conveniently located near the M5 in leafy Edgbaston.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.