Nights Supervisor — Lead Night Ops & Guest Service (32h/4d)

Atlas Hotels; Bedford; On-site; GBP 13,000; Full time

Job summary

A hotel management company is hiring a Nights Supervisor for their Holiday Inn Express Bedford. Candidates should have experience in leading teams within a customer service environment. The role involves ensuring team operations run smoothly, including conducting night audits and checking guests in and out. The position offers numerous benefits, including employee discounts, recognition programs, and a commitment to inclusivity.

Benefits

Discounted hotel stays

Employee discounts at IHG Hotels

Annual bonus after 2 years of service

Increased holiday allowance

Employee referral program

Online GP service access

Free Health Plan for employees

Pension scheme

Monthly cash rewards

Qualifications

• Experience in leading a team in a customer service environment.
• Ability to nurture and guide team members.

Responsibilities

• Provide a warm welcome to guests and team members.
• Ensure team members are in the right place at the right time.
• Handle night audits and corridor checks.
• Check guests in and out, and serve behind the bar.

Skills

Restaurant Experience

Customer Service

Hospitality Experience

Management Experience

Mediation Experience

Guest Services

Merchandising

Experience with Children

Leadership Experience

Mentoring

Supervising Experience

Job description

A hotel management company is hiring a Nights Supervisor for their Holiday Inn Express Bedford. Candidates should have experience in leading teams within a customer service environment. The role involves ensuring team operations run smoothly, including conducting night audits and checking guests in and out. The position offers numerous benefits, including employee discounts, recognition programs, and a commitment to inclusivity.