Nights Guest Service Assistant

Interstate Europe Hotels & Resorts; Greater London; On-site; GBP 23,000 - 27,000; Full time

Job summary

A prominent hospitality company in Greater London is seeking a Nights Guest Service Assistant to provide exceptional customer service to guests. In this role, you will manage check-ins and check-outs, handle inquiries, and support various hotel operations during the night. Applicants must possess excellent communication and customer service skills, alongside attention to detail. With opportunities for growth across departments, this role offers a unique chance to shape guest experiences and receive industry-leading benefits.

Benefits

Industry leading training

Hotel discounts

24/7 employee assistance programme

Minimum of 28 days holiday

Access to hotel gym facilities

Free staff parking

Qualifications

• Excellent verbal and written communication skills are essential.
• Proficient in using Microsoft Office and hotel management software.
• A keen eye for detail for maintaining a clean work environment.

Responsibilities

• Provide exceptional customer service to guests at the front desk.
• Support operations in food and beverage during night shifts.
• Ensure guest rooms and common areas are clean and well-maintained.

Skills

Attention to detail

Communication skills

Customer service skills

Organisational skills

Technical skills (MS Office)

Teamwork

Tools

Opera

Fidelio

Job description

Who are we?

Location: Holiday Inn and Staybridge Suites London Heathrow

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Minimum of 28 days holiday
• Staff meals on duty
• Paid breaks
• Starting salary above national minimum wage
• Access to hotel gym facilities
• Free staff parking

A day in the life of…

As our Nights Guest Service Assistant you’ll be responsible for providing exceptional customer service to guests, including checking them in and out, handling inquiries and complaints, booking reservations. You’ll need to maintain a clean and organised front desk area, possess excellent communication and interpersonal skills, and be knowledgeable about hotel policies and amenities

As an integral part of night time operations in the hotel, your role extends beyond the front desk! You’ll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments.

You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

What do we need from you?

• Attention to detail: it’s essential that you have a keen eye for detail to ensure that guest rooms and common areas are clean, tidy, and well-maintained.
• Communication skills: it’s important that you possess excellent communication skills, both verbal and written, to effectively communicate with guests and colleagues.
• Customer service skills: You should be friendly, welcoming, and able to handle guest inquiries and complaints in a professional and courteous manner.
• Organisational skills: it’s important that you have a strong attention to detail to manage guest reservations and maintain a clean and organised workspace.
• Technical skills: A Guest Service Advisor should have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage
• Teamwork: you’ll be a first class team player ready to work in tandem with all other operational colleagues in the hotel

Please note that we will only be accepting applicants who are age 18 or above for this role

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.