Nights Flow Room First Line Manager

DHL; England; On-site; GBP 36,000; Full time

Job summary

A leading logistics company in the United Kingdom is seeking a Flow Room First Line Manager to lead operations and drive success. Ideal candidates should have strong data analysis skills, experience with flow room processes, and proficiency in SCADA and WMS platforms. This role involves optimizing system performance, supporting team delivery, and ensuring efficient processing. Join a company committed to creating an inclusive workplace.

Benefits

Free parking and on-site canteen

Discretionary bonus based on performance

Flexible working options

Generous pension scheme with 8% employer contribution

Free confidential 24/7 GP consultations

Hundreds of retail and lifestyle discounts

Affordable loans and savings schemes

Qualifications

• Strong data analysis skills with the ability to interpret and act on complex information.
• Experience designing and maintaining flow room/system processes.
• Management experience.

Responsibilities

• Drive ASRS performance to maximize system uptime and efficiency.
• Lead and support a team of Flow Room Controllers.
• Make data-driven decisions to maintain flow.
• Ensure timely processing and communicate KPIs.
• Step up to cover Flow Manager duties.

Skills

Data analysis skills

Experience with flow room/system processes

Proficient in SCADA and WMS platforms

Ability to translate technical information

Understanding of Continuous Improvement principles

Calm and effective under pressure

Adaptable and responsive to change

Solution-focused

Management experience

Tools

SCADA

WMS

Job description

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Overview

Pay Rate: £35,875 + 15% Night Premium

Grade: N

Contract Type: Permanent (Full-Time)

Shift patterns: 18:00 to 6:00am any 5 from 7

Location: Stanford Le Hope - SS17 9FF

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

We're now looking for a Flow Room First Line Manager to lead our operations and drive success.

If you're a proactive leader with a passion for logistics, we want you on our team!

WHAT YOU'LL DO

• Drive ASRS performance using SCADA, CCTV, WMS/WCS to maximise system uptime and efficiency.
• Lead and support a team of Flow Room Controllers to deliver daily operational targets.
• Make fast, data-driven decisions to prevent bottlenecks and maintain flow.
• Ensure timely processing of all mail types and communicate KPIs to operational leaders.
• Step up to cover Flow Manager duties during absence.
• Own and update SOPs for systems and flow room processes.
• Act as first-line support for system and mechanical issues raised by operations.
• Direct engineering teams to resolve faults and prioritise critical incidents.
• Manage vehicle movements via YMS to optimise dock, yard, and trailer utilisation.
• Analyse SCADA trends to identify recurring faults and support preventative maintenance.
• Coordinate with Engineering to ensure asset availability for PPM.
• Report and escalate system faults accurately to resolver groups and leadership.
• Adjust system parameters to maintain optimal product flow.
• Build strong cross-functional relationships with warehouse, transport, and planning teams.

THIS ROLE WOULD SUIT PEOPLE WHO

• Strong data analysis skills with the ability to interpret and act on complex information.
• Experience designing and maintaining flow room/system processes.
• Proficient in SCADA and WMS platforms.
• Able to translate technical information for non-technical audiences.
• Solid understanding of Continuous Improvement (CI) principles.
• Calm and effective under pressure in a fast-paced automated environment.
• Adaptable, open to new ideas, and responsive to change.
• Solution-focused, leveraging team expertise to resolve issues efficiently.
• Management experience

WHY JOIN US?

• Free parking and on-site canteen
• Discretionary bonus based on performance
• We're happy to talk about flexible working - just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit DHL Careers page to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 22nd September. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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