Nights Community Host

Native; England; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading community operator in the UK seeks a reliable Night Community Host to ensure seamless overnight operations. The role involves delivering exceptional service, resolving issues swiftly, and maintaining a secure environment for residents. Candidates should have a strong background in hospitality or residential services, excellent English skills, and be proficient with IT tools. Benefits include a pension scheme, health plan, and employee assistance program.

Benefits

Company Pension Scheme provided by NEST

Cycle to Work Scheme

24/7 Employee Assistance Programme

Westfield Health Cash Plan

Life Assurance

Referral Scheme

Paid Volunteer Time

20% discount on Native Places stays

Qualifications

• Proven experience in residential services, guest relations, or hospitality.
• Ability to work night shifts with prior experience.
• Strong customer service skills in a customer-facing role.
• Excellent written and spoken English.
• Strong IT skills, including MS Word, Excel & Outlook.
• Excellent relationship-building skills with residents and team members.
• Efficient, organised, and an excellent communicator.
• Ability to thrive in a team dynamic.

Responsibilities

• Ensure smooth operations as the Night Community Host during overnight hours.
• Provide top-tier service and maintain a secure environment for residents.
• Resolve issues quickly and effectively while making residents feel welcome.

Job description

We are specialists in operating small to large-scale living, commercial and mixed-use developments. We create thriving and sustainable communities that consistently outperform, delivering enhanced returns for our clients. This is an exciting opportunity to join our operational team as a Night Community Host. We are seeking a reliable, professional, and customer‑oriented Night Community Host to join our team and ensure smooth operations during the overnight hours. You will be dedicated to providing top‑tier service and maintaining a secure environment for our residents. Each night will be unique, requiring an ability to prioritise, multi‑task, think creatively, take initiative and ownership, and employ a diverse set of interpersonal and organisational skills. As a Night Community Host, your primary focus will be making sure our residents feel safe and secure. You will bring positive energy to each interaction, resolve issues quickly and effectively, and make everyone feel welcome and appreciated. It's about first impressions, so you'll take great pride in your presentation, and this will reflect in your front of house which you'll keep clean, smart and welcoming at all times.

Qualifications

• Have proven experience in residential services, leasing, guest relations, hospitality, or similar, demonstrating a strong customer service background.
• Be able to work night shifts and have previous experience of this shift pattern.
• Be proficient in delivering exceptional customer service within a customer-facing role.
• Have excellent written and spoken English.
• Possess strong IT skills including MS Word, Excel & Outlook (training provided for our internal systems).
• Have excellent relationship‑building skills with both new and long‑term residents and team members.
• Be efficient, organised, and an excellent communicator with a professional and well‑mannered nature.
• Thrive in a team dynamic and contribute to an open and supportive culture.

We are Native Communities. We specialise in operating £3bn of mixed‑use, residential and commercial communities. Our people are expert placemakers, highly skilled at creating one‑of‑a‑kind destinations where people want to live, work, and spend time. Our people are our superpower. Join Native, and you'll work alongside the best and brightest in property, hospitality, technology and marketing — in an environment where your talents are valued, nurtured and developed.

Benefits

• Company Pension Scheme provided by NEST
• Cycle to Work Scheme
• 24/7 Employee Assistance Programme
• Westfield Health Cash Plan
• Life Assurance
• Referral Scheme
• Paid Volunteer Time
• 20% discount on Native Places stays

At Native Communities, we believe our communities are stronger when people from all walks of life come together. Being a truly inclusive employer means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. We welcome applications from everyone interested in working with us. And once you're a Native, your differences will make all the difference. If you're as passionate as we are about people and beautiful buildings, we'd love to hear from you!