Night Valet

The Dorchester - Laundry and Valets; City of Westminster; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury hotel in London is seeking a Night Valet Attendant to deliver exceptional service by managing guest laundry and providing shoeshine services. The ideal candidate will have strong attention to detail, teamwork, and time management skills. Employees enjoy perks like complimentary hotel stays, training programs, and social events. This role requires flexible shift work and is designed for those who thrive in a team-oriented environment focused on guest experience.

Benefits

Complimentary Stays

Discounts on food and beverages

Employee Perks including pension contributions

Training and Development opportunities

Social Events participation

Referral Bonus

Well-being Support

Qualifications

• Attention to detail when handling clothes.
• Ability to work well with others in a team.
• Keep track of time to manage tasks efficiently.
• Organizational skills to maintain laundry items.
• Basic understanding of cleaning processes.

Responsibilities

• Responsible for collecting and processing guest laundry.
• Create memorable experiences for guests.
• Provide shoeshine service using high-quality products.
• Ensure seamless service and attention to detail.
• Communicate with other departments for alignment.

Skills

Attention to detail

Teamwork

Time management

Organizational skills

Basic knowledge of laundry processes

Job description

Join us as a Night Valet Attendant at The Dorchester Hotel, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry.

When you join us as a Night Valet Attendant at The Dorchester Hotel, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award‑winning learning academy to achieve the highest standards in craft, service, and leadership.

What you’ll do

As a Night Valet Attendant, you'll enjoy your work and take pride in delighting our guests:

• You will be responsible for collecting, and processing the Guest Laundry, Dry Cleaning, Pressing and Employees Uniforms to ensure our guests and employees receive nothing but the best experience.
• Though skillfully trained, you never lose sight of your ultimate responsibility, to create lifelong memories for our guests.
• Our Night Valets provide shoeshine service to our guests using high quality products.
• Our Night Valets are responsible for seamless service, attention to details, packing and unpacking, quality checking of garments, room moves and being flexible during their shift. This will include washing face clothes, rags for Housekeeping and employee uniforms.
• Sometimes our guests have special requests; this involves special set‑ups for guest rooms, Valet storage items to be delivered or to be placed back after guests have left the hotel.
• Our Night Valets must communicate with other departments and the extended hotel team in order to ensure alignment remains. Our Night Valet will directly report to the Night Duty Managers.
• You’ll also show flexibility and creativity in dealing with guests’ special requests or any challenges that may arise during the night.
• Our Night Valet will hand over to the morning shift and will receive hand‑over from the evening shift also.
• Our Night Valet will carry out specific Housekeeping requests and tasks as and when required (delivery of housekeeping items, cleaning rooms or public areas) during the night.

The items shared are the essence of a night in the life of a Night Valet Attendant, but we’ll make sure you are provided with specifics on how we care for our hotel.

The operational hours of work are shift‑based and may be subjected to change. These currently set as:

Monday to Sunday: 23.00pm – 07.30am

What you’ll bring

Essential Skills and Experience

• Attention to detail: You need to be careful when handling clothes to make sure everything is neat, clean, and in good condition.
• Teamwork: You will work with other staff members, so it's important to help each other and work well together.
• Time management: You need to keep track of time and make sure tasks are completed on time.
• Organizational skills: You should be able to keep different types of laundry items in the right place and return them to guests on time.
• Basic knowledge of laundry processes: Training will be provided, but you should understand the basics of cleaning clothes (washing, ironing, and folding).

Preferred Skills

• Experience in a 5‑star luxury environment.

What you’ll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection; enjoy friends & family stay discounts; benefit from discounts at various high street and online shops.
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well‑being Support: Access immediate well‑being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email [e-mail] so that we can discuss how we can support you through this process.