Night-time Luxury Concierge & Front Desk

Vita Student; York and North Yorkshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A UK luxury accommodation provider is seeking a Night-Time Customer Service Assistant in York to deliver premium experiences and ensure upkeep of facilities. Responsibilities include providing personalized service, maintaining cleanliness, managing parcels, and handling emergencies. Candidates should possess strong customer service skills, resilience, and technology savviness. The role offers competitive pay, a personal holiday policy, and access to various employee benefits including wellness support and a pension scheme.

Benefits

Paid holidays including bank holidays

Birthday off work

Access to lifestyle perks via Perkbox

Royal London Pension scheme

Employee recognition programmes

Career development opportunities

24/7 Employee Assistance

Qualifications

• Must have experience in delivering premium customer experiences.
• Cleaning is a significant part of the role.
• Technologically astute with various systems.

Responsibilities

• Provide exceptional personalized service to residents.
• Maintain cleanliness of communal areas during night shifts.
• Handle incidents and maintain safety on site.

Skills

Customer service experience

Communication skills

Organizational skills

Technological proficiency

Resilience

Job description

A UK luxury accommodation provider is seeking a Night-Time Customer Service Assistant in York to deliver premium experiences and ensure upkeep of facilities. Responsibilities include providing personalized service, maintaining cleanliness, managing parcels, and handling emergencies. Candidates should possess strong customer service skills, resilience, and technology savviness. The role offers competitive pay, a personal holiday policy, and access to various employee benefits including wellness support and a pension scheme.