Night Team Leader

Village Hotels - London Watford - Reception / Nights; Elstree; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality brand is seeking a Night Team Leader to ensure exceptional service and support across all hotel departments. The successful candidate will lead and motivate their team, solving problems proactively and upholding brand standards. This role offers a fun and inclusive work environment, alongside a plethora of benefits including health membership, discounts, and flexible working hours. Candidates should possess strong customer service skills and the ability to foster relationships across teams.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

Discounts on Food and Drink

Excellent training and development

Financial wellbeing support

Flexible working hours

Employee Assistance Programme

Enhanced maternity and paternity benefits

Responsibilities

• Ensure your team delivers exceptional service throughout the night.
• Think on your feet and solve problems proactively.
• Support all hotel departments as needed.

Skills

Strong customer service skills

Lead and motivate your team

Ability to deliver brand standards

Forge and maintain relationships

Job description

Our hotels never sleep and our first‑class customer service never stops. With a busy hotel, a lively Pub and Grill and a buzzing health club we are on the go 24/7. As our Night Team Leader you will play a crucial role in ensuring that your team delivers exceptional service throughout the night. Working alongside the Night Manager, you will need to think on your feet, proactively solving problems and be versatile, supporting all hotel departments.

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits* such as…

• Complimentary Health and Wellness Membership at your home Club for you and a family member / friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development including our Rising Stars and Talent Academy programmes.
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well‑being and Healthcare benefits and monthly well‑being programmes for all employees to support your mental health.
• Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to our Employee Assistance Programme, offering support and counselling.
• Flexible working hours.
• A fun, supportive and inclusive work environment with regular team events.
• Excellent Reward and Recognition Incentive schemes.
• Anniversary rewards for key milestones of service.
• Electric car salary sacrifice scheme.
• Have your birthday off guaranteed.
• Discounted Health Cash plan and Sick pay Insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme.
• Life Insurance.

*T&C’s apply based on your contract.

What we need from you…

• Strong customer service skills.
• Lead and motivate your team, ensuring they are skilled and engaged.
• Ability to deliver brand standards.
• Forge and maintain strong relationships with all departments.

Please note - All offers are subject to successful DBS checks in this role.

Come and be part of something new & something special - Work, Grow & Play the Village Way!

Compensation: To be discussed.