Night Team Leader

Village Hotel; Birkenhead; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading hotel chain in the United Kingdom is seeking a Night Team Leader to ensure exceptional service throughout the night. This pivotal role involves leading the night team, problem-solving, and supporting all hotel departments. The ideal candidate will excel in customer service and team motivation, contributing to a fun and engaging work environment.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on Food and Drink

Excellent training and development opportunities

Flexible working hours

Qualifications

• Strong customer service skills necessary to lead your team effectively.
• Experience in hospitality or related fields preferred.
• Demonstrated ability to motivate and engage team members.

Responsibilities

• Lead and motivate your team throughout the night.
• Ensure exceptional service delivery to guests.
• Forge and maintain relationships with all hotel departments.

Skills

Strong customer service skills

Team leadership

Problem-solving

Job description

Our hotels never sleep and our first‑class customer service never stops. With a busy hotel, a lively Pub and Grill and a buzzing health club we are on the go 24/7. As our Night Team Leader you will play a crucial role in ensuring that your team delivers exceptional service throughout the night. Working alongside the Night Manager, you will need to think on your feet, proactively solving problems and be versatile, supporting all hotel departments. Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individuality and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition. Join us, and we can offer you benefits. Come and be part of something new & something special – Work, Grow & Play the Village Way!

Benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development including our Rising Stars and Talent Academy programmes.
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well‑being and Healthcare benefits and monthly well‑being programmes for all employees to support your mental health.
• Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to our Employee Assistance Programme, offering support and counselling.
• Flexible working hours.
• A fun, supportive and inclusive work environment with regular team events.
• Excellent Reward and Recognition Incentive schemes.
• Anniversary rewards for key milestones of service.
• Electric car salary sacrifice scheme.
• Have your birthday off guaranteed.
• Discounted Health Cash plan and Sick pay Insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme.
• Life Insurance.
• T&C's apply based on your contract.
• All offers are subject to successful DBS checks in this role.

Responsibilities

• Strong customer service skills.
• Lead and motivate your team, ensuring they are skilled and engaged.
• Ability to deliver brand standards.
• Forge and maintain strong relationships with all departments.

About the Company

Village Hotel Wirral is located in the town of Bromborough and close to Liverpool, Chester and North Wales. Our hotel is one mile from Port Sunlight train station, with a regular rail service into Liverpool and Chester. If you're visiting Liverpool, you'll probably already be familiar with the vibrant sports, arts and music scenes on the other side of the Mersey. The Wirral itself is known for championship golf courses – the Open was played here in 2014 at the Royal Liverpool Golf Club – as well as sailing at West Kirby and Hoylake. Other popular nearby attractions include Chester Zoo and the Blue Planet Aquarium.