Night Support Team Leader

PGL; Torquay; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading outdoor education provider in Torquay is seeking a Night Support Lead. You will oversee the Night Support Assistants, ensuring a comfortable and safe environment for guests while managing issues as they arise. Excellent leadership and customer service skills are essential. This role offers a fixed-term contract with competitive hourly pay and beneficial perks, including annual leave and professional development opportunities.

Benefits

20 days annual leave plus bank holidays

Birthday off and paid volunteering days

Access to Wellbeing Hub

Contributory pension scheme

Discounted PGL breaks for family

Discounts at 800+ retailers

Qualifications

• Experience working with children or young people is preferred but not essential.
• Full training will be provided.

Responsibilities

• Lead Night Support Assistants to ensure safety and comfort.
• Conduct regular patrols and resolve guest issues efficiently.
• Maintain accurate records of incidents and accidents.

Skills

Customer focus

Teamwork

Leadership

Decision making

Job description

Overview

Earn £14.81 per hour (our pay system is benchmarked and fair). Fixed Term Contract from March - November 2026.

Responsibilities

• Reporting to the Guest Care Manager, you will be responsible for creating a comfortable, safe and secure environment throughout the night, and leading our Night Support Assistants as required.
• Your responsibilities will include regular patrols of the centre grounds, prompt and efficient resolution of guest issues and complaints, and ensuring accurate record-keeping of accidents and incidents.
• You will also actively seek opportunities to improve centre presentation and compliance, promote positive health and safety behaviours, and support our environmental policy.

About you

We are searching for someone with excellent customer focus and teamwork skills, who is also a confident decision maker and effective leader of people. Ideally you’ll have previous experience working with children/young people in a night support role and managing a team, however this is not essential as full training will be given.

Core values

Above all, it’s our core values of FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK and RESPECT that unite us.

Who we are

A place to thrive. No matter your background, ethnicity, age, neurodivergence or anything else … PGL is a place to be yourself, have fun, use your valuable skills for good and celebrate what makes you brilliantly unique.

Benefits and remuneration

• On top of your 20 days annual leave (+ 8 bank holidays), you’ll also enjoy your birthday off, have paid volunteering days to help worthwhile causes and the option to purchase additional holiday.
• A career with ongoing growth, aided development, mentoring, multiple pathways and opportunities to work across different UK or French locations.
• 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program.
• Sector leading family friendly policies and a contributory pension.
• Access to our financial wellbeing platform where you can borrow or save directly from your salary.
• Free/discounted PGL breaks for your family & discounts at 800+ retailers.

How to apply and contact

For enquiries specific to this role, please email [e-mail]

For a full Job Description and Personal Specification, please email [e-mail].

Inclusion and safety

We hire the best talent and value a diverse, inclusive team; we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need. However, our top priority is the safety of the guests on our centres. Therefore, all centre based employees and some specific Head Office employees must undergo an Enhanced criminal record check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.