Night Support Team Leader

Pgl Travel; Ashford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading adventure travel company in Ashford seeks a Night Support Manager to create a safe environment for guests. Responsibilities include leading a team, conducting patrols, and resolving issues. Ideal candidates possess strong customer focus and leadership skills, with experience liaising with children being an advantage. Competitive benefits include annual leave, development opportunities, and family-friendly policies.

Benefits

20 days annual leave plus 8 bank holidays

Paid volunteering days

24/7 access to Wellbeing Hub

Discounted PGL breaks for family

Contributory pension

Qualifications

• Excellent customer focus and teamwork skills.
• Confident decision maker and effective leader of people.
• Previous experience working with children/young people in a night support role is desirable.

Responsibilities

• Create a comfortable, safe and secure environment throughout the night.
• Lead Night Support Assistants as required.
• Conduct regular patrols of the centre grounds.
• Resolve guest issues and complaints promptly and efficiently.
• Ensure accurate record‑keeping of accidents and incidents.

Skills

Customer focus

Teamwork

Decision making

Leadership

Job description

Responsibilities

Reporting to the Guest Care Manager, you will be responsible for creating a comfortable, safe and secure environment throughout the night, and leading our Night Support Assistants as required. Your responsibilities will include regular patrols of the centre grounds, prompt and efficient resolution of guest issues and complaints, and ensuring accurate record‑keeping of accidents and incidents. You will also actively seek opportunities to improve centre presentation and compliance, promote positive health and safety behaviours, and support our environmental policy.

Qualifications

We are searching for someone with excellent customer focus and teamwork skills, who is also a confident decision maker and effective leader of people. Ideally you've had previous experience working with children/young people in a night support role and managing a team, however this is not essential as full training will be given. Above all, it's our core values of FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK and RESPECT that unite us.

About PGL

PGL is a world where children achieve the 'impossible'. Our residential adventure camps create extraordinary breakthroughs through active and life‑affirming experiences in the great outdoors. But that's not all… we're part of something bigger. We're powered by PGL Beyond, a group of inspiring companies with a common purpose to deliver enriching and transformative experiences to the next generation. Will you join us?

Benefits

• On top of your 20 days annual leave (+ 8 bank holidays), you'll also enjoy your birthday off, have paid volunteering days to help worthwhile causes and the option to purchase additional holiday.
• A career with ongoing growth, aided development, mentoring, multiple pathways and opportunities to work across different UK or French locations.
• 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program.
• Sector leading family-friendly policies and a contributory pension.
• Access to our financial wellbeing platform where you can borrow or save directly from your salary.
• Free/discounted PGL breaks for your family & discounts at 800+ retailers.