Night Supervisor - Shift from 11pm to 7am

Hilton Worldwide, Inc.; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global hospitality company in Greater London is seeking a Night Supervisor to manage night office operations and ensure exceptional guest experiences. This role involves supervising assistance to guests, handling queries and complaints, and coaching the front office team. The ideal candidate will have leadership experience or readiness for a first leadership role and a passion for delivering excellent customer service. This position offers competitive hourly rates and various employee benefits.

Benefits

Hourly Rate up to £14.61

Smart uniform provided

Free healthy meals when on duty

Grow your Career – personal development programmes

Corporate Responsibility programmes

Team Member Travel Program – discounted hotel nights plus 50% off food and beverages

Team Member Referral Program

High street discounts via Perks at Work

Holiday 28 days including bank holidays

Discounted dental and health cover

Free parking

Qualifications

• Experience leading a team or readiness for a first leadership position.
• Passion for exceptional customer service.
• Excellent communication, coaching, and problem-solving skills.

Responsibilities

• Supervise night-hour guest assistance and front office operations.
• Manage guest queries, complaints, and create memorable experiences.
• Lead and coach the front office team.

Skills

Leadership experience

Customer service

Communication skills

Coaching skills

Problem-solving skills

Job description

Job Number:

HOT0C5KB

Work Locations

Hilton London Syon Park, Middlesex London TW7 6AZ

Night Supervisor - Shift from 11pm to 7am (HOT0C5KB)

As Night Supervisor, you will supervise night‑hour assistance to Guests to contribute to an overall exceptional experience from check‑in through check‑out. A Night Supervisor contributes to the first impressions of our guests.

About the role

Join the Front Office team, working in the Reception area of the hotel. You will supervise and deliver front office operations smoothly and efficiently, dealing with guests’ queries and complaints, and creating memorable experiences for our guests and colleagues.

Benefits

• Hourly Rate up to £14.61
• Smart uniform provided
• Free healthy meals when on duty
• Grow your Career – personal development programmes
• Corporate Responsibility programmes
• Team Member Travel Program – discounted hotel nights plus 50% off food and beverages (subject to outlet)
• Team Member Referral Program
• High street discounts via Perks at Work
• Holiday 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free parking

Responsibilities

• Supervise night‑hour guest assistance and front office operations.
• Manage guest queries, complaints, and create memorable experiences.
• Lead and coach the front office team.

Qualifications

• Experience leading a team or readiness for a first leadership position.
• Passion for exceptional customer service.
• Excellent communication, coaching, and problem‑solving skills.