Night Supervisor (12-month Fixed Term position)

Bournemouth Highcliff Marriott Hotel; Bournemouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious hotel in Bournemouth is seeking a Night Supervisor to lead the Night Team. You will manage daily operations, oversee the night audit, and ensure exceptional service for guests. Ideal candidates should be passionate about hospitality and have strong leadership skills. This fixed-term contract offers competitive salary and various perks, including discounted accommodation and 28 days holiday.

Benefits

28 days holiday including Bank Holidays

Discounted accommodation at Marriott properties

Enrolment to the BenefitHub for rewards & discounts

Employee Assistance Programme

Uniform provided

Meals on duty

Use of the fitness suite

Qualifications

• Passionate about delivering exceptional hospitality.
• Ability to manage a team effectively.
• Experience in a hotel or customer service environment is preferred.

Responsibilities

• Lead the Night Team in daily operations.
• Supervise the night audit process and financial tasks.
• Respond to all guest requests and queries.

Skills

Exceptional hospitality skills

Strong leadership abilities

Attention to detail

Effective communication

Job description

We are hiring for a Night Supervisor - This is a Fixed Term Contract for approximately 12 months.

What's in it for you

In addition to receiving a competitive salary, you will have access to an array of perks and discounts including:

• 28 days holiday including Bank Holidays (calculated on a pro‑rated basis)
• Discounted accommodation at Marriott properties and F&B outlets worldwide
• Enrolment to the BenefitHub with access to rewards & discounts on shopping, days out and services
• Employee Assistance Programme
• Uniform provided
• Meals on duty
• Use of the fitness suite

Position Summary

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated Supervisor to join our Front Office team. Reporting to the Night Manager, the successful candidate will be responsible for leading the Night Team, supervising the daily completion of shift requirements, running the night audit, completing financial and administrative duties, and responding to all Guest requests and queries.

Duties Include

Complete end‑of‑day activities including running the daily Night Audit. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid‑outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake‑up calls, and advise guests of any messages. Process all guest check‑ins and assign rooms. Activate or reissue room keys using the electronic key machine. Complete a security walk of the hotel, ensuring guests’ safety and security during nightly lock‑down/open. Maintain the lobby areas’ appearance, ensuring it is clear from clutter and clean. Ensure external areas of the hotel (e.g., car park) are clean and free from litter. Assist with early morning wake‑up calls. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support the team to reach common goals. Comply with quality assurance expectations and standards. Perform other reasonable job duties as requested by Managers.