Night Supervisor

DHM BIRM - Front Desk; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel chain in Birmingham seeks a Night Supervisor to lead the night team ensuring guests' comfort and safety. You will manage check-ins and check-outs, supervise security protocols, and maintain communication with guests. Ideal candidates will be flexible, customer-oriented, and possess prior experience in a similar role. This position offers competitive pay, extensive training opportunities, and various staff perks to enhance your wellbeing and career growth.

Benefits

Complimentary Leisure Club Membership

Discounted Hotel Accommodation

Meals in Associate Dining Facility

20 days holiday plus 8 Bank Holidays

Pension and Life Assurance

Comprehensive Training and Development programs

Qualifications

• Previous experience in a similar role or as a night team member.
• Ability to work overnight shifts.
• Strong communication skills.

Responsibilities

• Lead and supervise the team on nights and ensure safety.
• Complete regular walkrounds to ensure building security.
• Process guest check-ins and check-outs.

Skills

Team-oriented attitude

Flexibility

Problem-solving skills

Multi-tasking

Warm, people-oriented demeanor

Job description

Are you seeking to grow your skills with endless career opportunities?, work beside teammates that feel like family?, experience working for an employer that puts your wellbeing at the heart of everything it does?, enjoy monthly celebrations, treats and recognition? and make a difference in the local community? Then Delta Hotels by Marriott Birmingham the place for you.

Explore our very big world

As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

The impact you’ll make

First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check‑out experience, you’ll make sure they leave us happy too.

What you’ll do

• Lead and supervise the team on nights and take overall responsibility for the hotel overnight, ensuring the safety and security of guests and associates
• Complete regular walkrounds to ensure the building is secure and action any issues that arise
• Ensure that the end of day reports to close the day’s business results are completed
• Process guest check‑ins, assigning rooms and activating room keys
• Answer, respond to and process all guest calls, messages, questions or concerns
• Process check‑outs and resolving any disputed charges

What we’re looking for

• A night owl, ideally a person used to working nights
• A warm, people‑oriented demeanour
• A team‑first attitude
• Previous experience in a similar role or as a night team member looking for the next step
• Flexibility, problem‑solving skills and multi‑tasking ability – the team is smaller on nights which results in quick thinking, decision making and working together

Perks you deserve

In addition to an hourly rate of pay, ensuring you are paid for every hour worked., we’ll support you in and out of the workplace by offering:

• Health & Wellbeing - complimentary Leisure Club Membership & discounted Golf Rates because your wellbeing is important
• Meals - Tasty and Varied Meals in our Associate Dining Facility
• Uniform & dry‑cleaning service
• Discounts - Enrolment in Perks at Work - Access to unlimited deals from retailers to restaurants, cinema’s and more
• Travel - Discounted Hotel Accommodation Worldwide for you and your Friends & Family, 20% F&B Discount, 30% Retail Discount & 20% Spa Discount in Marriott Hotels Worldwide
• Holidays - 20 days holiday plus 8 Bank Holidays increasing with service
• Pay - Annual Performance Related Pay Review
• Health - Cycle to work scheme
• Pension & Life Assurance
• Flexibility – do you need flexibility in your life, talk to us as we know worklife balance is important
• Take Care Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
• Develop and Grow - Comprehensive Training and Development programs
• Career - career progression opportunities are endless as the #1 leader in hospitality worldwide
• Celebrate - Awards and Recognition Celebrations
• Events - Monthly Calendar of Associate Focused & Fun Events

With this role you will be working 40 hours per week over 5 days, including weekends with shifts overnight from 10:45pm – 07:15am - do you need flexibility in your life? We are happy to discuss this with you!

If this sounds like the perfect role for you apply online

Compensation: Competitive salary