Night Shift Team Lead — Hospitality & Guest Service

Atlas Hotels; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel chain is seeking a Nights Team Leader to oversee operations at Holiday Inn Express Lichfield. This position requires management-level experience and strong leadership skills to ensure team effectiveness and guest satisfaction. The role includes conducting night audits, coaching team members, and a variety of front-line responsibilities. Benefits include substantial discounts, health plans, and employee recognition programs.

Benefits

Hotel rooms at £25 per night

Employee discounts at IHG Hotels

Annual bonus after 2 years

Holiday allowance increases

Family discounts up to 45%

Health Plan covering dental and optical

Access to perks and discounts

Free counseling service

Pension scheme

Employee referral programme

Employee of the Quarter programme

Free or discounted food while on shift

Qualifications

• Management-level experience required.
• Previous experience leading a team in a customer service environment.

Responsibilities

• Provide a warm welcome to guests and new employees.
• Ensure team members are in the right place and coach them.
• Serve as the point of guidance for team members.
• Carry out variable duties including checking guests in/out.
• Conduct night audits and corridor checks for safety.
• Support the Hotel Operations Manager in improvements.

Skills

Strong leadership

Customer service focus

Ability to manage a team

Flexibility to perform a variety of tasks

Job description

A leading hotel chain is seeking a Nights Team Leader to oversee operations at Holiday Inn Express Lichfield. This position requires management-level experience and strong leadership skills to ensure team effectiveness and guest satisfaction. The role includes conducting night audits, coaching team members, and a variety of front-line responsibilities. Benefits include substantial discounts, health plans, and employee recognition programs.