Night Shift Operations Controller (Hire Desk)

HSS Hire Ireland; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading hire service provider in the UK is seeking a Hire Desk Controller (Nights) to ensure seamless operations between customers and suppliers. Ideal candidates will have previous experience in the hire industry and strong customer service skills. Responsibilities include handling customer requests, coordinating logistics, and building relationships with suppliers. Join a forward-thinking team committed to industry transformation with excellent opportunities for career growth.

Benefits

Annual birthday leave

Paid volunteering day

Training and development opportunities

Wellbeing and healthcare support

Cultural benefits and discounts

Access to flexible benefits

Qualifications

• Previous hire industry experience is essential.
• Strong customer service experience is required.
• Excellent communication skills for building relationships are necessary.

Responsibilities

• Handle all customer requests within agreed SLAs.
• Make recommendations to customers and support the ordering process.
• Coordinate carrier movements for timely deliveries.
• Prioritize preferred suppliers in line with contracts.

Skills

Customer service experience

Logistics knowledge

Communication skills

Multitasking abilities

Attention to detail

Resilience

Job description

A leading hire service provider in the UK is seeking a Hire Desk Controller (Nights) to ensure seamless operations between customers and suppliers. Ideal candidates will have previous experience in the hire industry and strong customer service skills. Responsibilities include handling customer requests, coordinating logistics, and building relationships with suppliers. Join a forward-thinking team committed to industry transformation with excellent opportunities for career growth.