Night-Shift IT Service Desk Analyst | SC Cleared

Experis - ManpowerGroup; Stevenage; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading IT service provider in Stevenage is looking for an IT Service Desk Analyst to join their prestigious Service Desk team. This role involves serving as the primary contact for IT queries while also managing second-line technical responsibilities. Ideal candidates will be proactive, eager to learn, and able to handle night shifts. Full training is provided, and current Government SC Clearance is a requirement. Join now to kickstart your career in IT.

Qualifications

• Previous IT Service Desk experience is a plus, but not essential.
• Full training is provided.
• Must hold current Government SC Clearance.

Responsibilities

• Serve as the primary point of contact for all IT-related queries.
• Log incidents and provide 'First-Fix' resolutions.
• Handle 2nd-line escalations and work with specialist technical teams.
• Deliver top-tier customer service.

Skills

Customer Care

Problem Solving

Basic understanding of hardware and software

Ability to work under pressure

Job description

A leading IT service provider in Stevenage is looking for an IT Service Desk Analyst to join their prestigious Service Desk team. This role involves serving as the primary contact for IT queries while also managing second-line technical responsibilities. Ideal candidates will be proactive, eager to learn, and able to handle night shifts. Full training is provided, and current Government SC Clearance is a requirement. Join now to kickstart your career in IT.