Night Shift Incident Verification Controller

Lanes Group; Worthing; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading infrastructure delivery partner in Worthing is seeking Incident Verification Controllers for the night shift. This full-time role involves managing high-priority incidents such as pollution and flooding to ensure rapid restoration of services. Candidates should possess strong communication, analytical, and problem-solving skills. Benefits include 24 days holiday, health cash plan, and an onsite restaurant. Join a growing team dedicated to delivering exceptional customer service and operational excellence.

Benefits

24 days holiday plus bank holidays

Onsite restaurant

Health cash plan

Auto enrolment pension scheme

Enhanced maternity and paternity leave

Qualifications

• Basic knowledge of Microsoft 365.
• Strong communication skills (both written and verbal).
• Ability to multi-task and prioritize under pressure.

Responsibilities

• Assess and manage incoming incidents prioritizing urgent cases.
• Coordinate engineer responses to meet critical KPIs.
• Monitor progress and ensure swift resolution of emergencies.

Skills

Interpersonal skills

Communication skills

Analytical mindset

Problem-solving

Microsoft 365 knowledge

Job description

A leading infrastructure delivery partner in Worthing is seeking Incident Verification Controllers for the night shift. This full-time role involves managing high-priority incidents such as pollution and flooding to ensure rapid restoration of services. Candidates should possess strong communication, analytical, and problem-solving skills. Benefits include 24 days holiday, health cash plan, and an onsite restaurant. Join a growing team dedicated to delivering exceptional customer service and operational excellence.