Night-Shift Food Customer Assistant with £3/hr Premium

Marks & Spencer Plc; Telford; On-site; GBP 12,000 - 18,000; Full time

Job summary

Marks & Spencer plc is hiring a Customer Assistant in our Food section. The role involves frontline customer service during night shifts, with a focus on speed, accuracy, and brand representation.

You will greet customers, answer questions, and help them find products, contributing to a positive shopping experience. We value team players who stay composed under pressure, embrace flexibility, and confidently promote our newest food items.

Qualifications

• Customer-facing experience preferred.
• Ability to deliver fast, five-star service under pressure.
• Comfort with using digital tools to enhance the customer experience.

Responsibilities

• Provide excellent customer service and product knowledge in the Food section.
• Proactively assist customers with purchases, upselling where appropriate.
• Be a brand ambassador, ensuring a positive, high-energy store environment.

Skills

Customer service

Sales

Communication

Tools

Sparks App

In-store devices

Job description

Marks & Spencer plc is hiring a Customer Assistant in our Food section. The role involves frontline customer service during night shifts, with a focus on speed, accuracy, and brand representation.

You will greet customers, answer questions, and help them find products, contributing to a positive shopping experience. We value team players who stay composed under pressure, embrace flexibility, and confidently promote our newest food items.