Night-Shift Customer Support Scheduler

Arcus FM Limited; Redditch; On-site; GBP 25,000 - 30,000; Full time

Job summary

A facilities management company in Redditch is looking for a Customer Support Scheduler to manage inquiries during night shifts. Responsibilities include acting as a liaison between Helpdesk and Planning teams and creating management reports. Ideal candidates will have strong customer service skills, problem-solving capabilities, and proficiency in Excel. The position offers a competitive salary, bonuses, and a range of benefits including pension contributions and funded training.

Benefits

Salary plus night shift premium

Performance bonus

Annual leave plus bank holidays

Pension scheme

Life assurance

Funded training sponsorship

Discounts and financial aid programs

Qualifications

• Ability to manage multiple queries and inboxes efficiently.
• Experience in creating reports with high accuracy.
• Ability to work under pressure while multi-tasking.

Responsibilities

• Act as the go-to person between Helpdesk and Planning teams.
• Manage multiple inboxes and address customer queries promptly.
• Create and collate management information reports.

Skills

Exceptional customer service skills

Problem-solving

Excel skills

Time management

Organisational skills

Attention to detail

Job description

A facilities management company in Redditch is looking for a Customer Support Scheduler to manage inquiries during night shifts. Responsibilities include acting as a liaison between Helpdesk and Planning teams and creating management reports. Ideal candidates will have strong customer service skills, problem-solving capabilities, and proficiency in Excel. The position offers a competitive salary, bonuses, and a range of benefits including pension contributions and funded training.