Night Shift Customer Operator

Red Recruitment; East Dundry; On-site; GBP 27,000; Full time

Job summary

A recruitment agency is seeking a Customer Operator for night shifts in East Dundry. The role involves reviewing CCTV footage and handling calls while maintaining professionalism in a close-knit team. Candidates should have previous customer service experience, a full UK driving licence, and the ability to work under pressure. This position offers competitive salary and benefits like matching pension contributions.

Benefits

£26,667 annual salary

4 on 4 off night shifts

Matching pension contributions

4* life assurance

Generous holiday allowance

Free onsite parking

Small and friendly team

Qualifications

• Candidate must have a full UK driving licence.
• Must be tech-savvy with experience using multiple systems.
• Professional manner for diverse communications.

Responsibilities

• Alert individuals of suspicious activity, including calls to police or management.
• Process all received data while completing administrative tasks.
• Control incidents' suspension and closure.
• Review clients' CCTV footage.
• Handle high-volume inbound and outbound calls.
• Ensure timely email correspondence.

Skills

Full UK driving licence

Tech-savvy

Professional manner

Accurate data input

Relationship management

Self-motivated

Customer service experience

Ability to work under pressure

Job description

Red Recruitment is recruiting a Customer Operator to join our client who offers CCTV and Alarm Services to other businesses. The ideal candidate will be reviewing CCTV footage and handling inbound and outbound calls as well as completing administrative tasks relating to the footage.

This role will be working within a close knit team and is night shifts only.

To be a successful candidate for this role, please note the client will conduct credit checks and background referencing (for the past 5 years).

Benefits and Package for a Customer Operator

• Salary: £26,667 per annum
• Hours: 4 on 4 off, night shifts (7pm - 7am)
• Contract Type: Permanent
• Location: Whitchurch, Bristol
• Located near The Imperial Retail Park
• Matching pension contributions
• 4* life assurance
• Generous holiday allowance
• Free onsite parking
• Small and friendly team

Key Responsibilities of a Customer Operator

• Alerting the relevant individuals of any suspicious activity, this may be making telephone calls to various departments within and outside the business, this can include the police, a client and/or the management team
• Ensuring all data received is processed in accordance with the requirements of the industry standard and completing any other administrative tasks
• Controlling the suspension and close down of all incidents
• Reviewing CCTV from clients
• Handling high volume inbound and outbound calls, some of these may be difficult
• Ensuring all email correspondence is dealt with in a professional and timely manner

Key Skills and Experience of a Customer Operator

• You must have a full UK driving licence
• You should be tech-savvy and enjoy using various systems at one time
• Having a professional manner as you will be talking to various individuals, within and outside of the business
• Be comfortable with inputting data accurately
• Ability to manage internal and external relationships
• Self-motivated, hard-working and dedicated are all required skills
• Previous customer service experience is required
• You should also be able to work in a fast paced environment and be able to work well under pressure

If you are interested in this position and have the relevant experience required, please apply now!

Red Recruitment (Agency)