Night-Shift Customer Assistant — Fast-Paced Food Retail

Marks and Spencer; Sandhurst; On-site; GBP 12,000 - 21,000; Full time

Benefits offered by this job

Night shift premium included

Job summary

Marks and Spencer in the United Kingdom is seeking a Customer Assistant in our Food section to deliver five-star service at pace during night shifts. You will engage with customers, share product knowledge, and operate Sparks App and in-store devices to assist shoppers.

The role requires resilience in a high-pressure environment, team spirit, and flexibility to work across store areas as demand changes. Night premium applies to late hours.

Qualifications

• Must be 18+ due to health and safety rules.
• Willingness to work night shifts 22:15–07:00.
• Commitment to delivering five-star customer service and product knowledge.

Responsibilities

• Provide fast, friendly service to customers during peak periods.
• Assist customers with product selection and queries.
• Use Sparks App and in-store devices to enhance the shopping experience.
• Maintain store presentation and stock levels during shifts.

Skills

Customer service

Team player

Digital literacy

Tools

Sparks App

In-store devices

Job description

Marks and Spencer in the United Kingdom is seeking a Customer Assistant in our Food section to deliver five-star service at pace during night shifts. You will engage with customers, share product knowledge, and operate Sparks App and in-store devices to assist shoppers.

The role requires resilience in a high-pressure environment, team spirit, and flexibility to work across store areas as demand changes. Night premium applies to late hours.