Night Shift Counsellor

Perkbox; United Kingdom; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading employee assistance provider in the UK is seeking a qualified counsellor for night shifts to provide confidential support. You will assist employees facing challenges with mental health, stress, and personal issues by delivering short-term, solution-focused interventions over the phone. The ideal candidate must have a Level 4 Diploma in Counselling and experience in a similar role. This position is remote with a flexible work schedule.

Qualifications

• Minimum Level 4 Diploma in Counselling.
• 400+ clinical hours and 2 years post-qualification.
• Current registration with a professional body (BACP, UKCP, NCS).
• Experience in delivering solution-focused interventions via telephone.
• Confidence in high-pressure situations.

Responsibilities

• Provide immediate counselling and emotional support.
• Deliver psychoeducation and therapeutic interventions.
• Assess risk and escalate to emergency services when needed.
• Guide clients to suitable internal services and external agencies.
• Keep accurate clinical records.
• Collaborate with the team for service delivery.

Skills

Compassionate counselling

Excellent communication

Active listening

Risk assessment

Organisational skills

Education

Level 4 Diploma in Counselling or equivalent

Job description

📍UK Remote |Night Shifts │2 x 12-hour shifts, 20:00–08:00, rolling or set days

Does this sound like you?

You’re a qualified and compassionate counsellor who thrives in supporting others when they need it most. Calm under pressure, you bring empathy, professionalism, and sound clinical judgement to every interaction. Working independently through the night doesn’t faze you – you value being that steady voice on the other end of the line when someone reaches out in crisis.

What you'll be doing (in a nutshell):

As part of our Employee Assistance Programme (EAP) team, you’ll provide confidential, in-the-moment support to employees of our client organisations. Covering night shifts, you’ll be that vital lifeline for individuals facing challenges such as stress, anxiety, depression, financial concerns, or family issues. Using a stepped care model, you’ll assess needs, provide immediate interventions, and guide people towards the most appropriate support pathways.

Day to day you can expect to:

• Answer inbound calls and provide immediate counselling and emotional support
• Deliver psychoeducation and therapeutic interventions over the phone
• Assess risk and, where needed, elevate to emergency services
• Guide clients towards suitable internal services or external agencies
• Keep accurate and professional clinical records
• Collaborate remotely with your team to maintain seamless service delivery
• Complete essential administrative tasks alongside client work

To be successful you’ll have:

• A minimum Level 4 Diploma in Counselling (or equivalent)
• 400+ clinical hours and 2 years post-qualification
• Current registration with BACP, UKCP, NCS, or an equivalent professional body
• Proven experience delivering short-term, solution-focused interventions (ideally via telephone or helpline work)
• Excellent communication and active listening skills
• Confidence assessing and managing risk in high-pressure situations
• Strong organisational skills with the ability to work independently during night hours
• Familiarity with clinical record systems and compliance requirements

Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to an enhanced DBS check.

Why Perkbox?

In 2025, Perkbox and Vivup came together under one name: the new and evolved Perkbox. We joined forces to create something bigger and better – a single, unified platform built to care for, connect with, and celebrate employees in all areas of life. With more than 20 years of combined experience across public, private, SME and corporate sectors, we’re now supporting over 4 million employees across 7,500 organisations. From access to expert mental health services to help with the cost of everyday essentials, our expanded range of benefits and wellbeing tools meets people where they are – at work and beyond. Together, we’re redefining what employee benefits can be. And we’re just getting started.

The Interview Process

Our interview process involves 3 main stages:

1. Application
2. 30 minutecall with a member of the TA team
3. 60‑minute video call with Hiring Manager and one other team member

Our average process takes around 2‑3 weeks, but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process. If you have any specific questions ahead of this, please contact us on [e-mail]

We’re committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, or sexual orientations.

We're happy to offer reasonable adjustments during our hiring process. Just let us know, and we'll make it work for you. Your comfort and success matter to us!