Night's Guest Services Manager

InterContinental Hotels Group; Cardiff; On-site; GBP 35,000; Full time

Job summary

A prestigious hotel group in Cardiff is seeking a Night’s Guest Services Manager to ensure a welcoming experience for guests. The role involves supporting night audits, managing team duties, and enhancing guest satisfaction. Ideal candidates should have front office management experience and a passion for hospitality. Benefits include 28 days holiday, meals during duty, and global opportunities in the hotel industry.

Benefits

Global opportunities within IHG

Meals whilst on duty

28 days holiday, increasing to 33 days

Sick pay and life insurance

Wagestream financial wellbeing app

Discounts for hotels and restaurants

Discounts from over 15,000 stores

Refer a Friend programme

Qualifications

• 1+ years of experience in duty management and team leadership.
• Proven track record with loyalty schemes and enrolments.
• Ability to implement new initiatives.

Responsibilities

• Ensure late arrivals are welcomed and attended to throughout their stay.
• Support Night Audit and closing of outlets.
• Communicate with the hotel team to enhance guest experience.

Skills

Front Office duty management experience

Working with loyalty schemes

Market trends awareness

Understanding of Opera, Delphi, Microsoft suite

Knowledge of service optimization tools

Job description

A fantastic opportunity at voco St.David’s Cardiff for a Night’s Guest Services Managerto join our team in our amazing Cardiff Bay, 5-star hotel!

We are offering a salary of £34,900.00

At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.

Set on Cardiff Bay's waterfront, voco St David's Cardiff makes a bold statement, with its glass-fronted façade, private balconies, floor-to-ceiling windows, and coastal setting.

The Tir a Môr at voco St David’s Cardiff is our eclectic restaurant and bar. Our bold flavours draw inspiration from world food cultures and blend perfectly with the best seasonal produce Wales has to offer.

The Spa, located in the hotel, offers just the place to unwind and has been voted one of the best spas in the UK. voco St David's Cardiff is a wonderful setting for meetings, conferences, weddings, and celebrations alike.

Our Night’s Guest Services Manager ensures late arrivals are met with a genuine welcome and that their needs are attended throughout their stay. We believe that a voco stay is a laid-back and original luxury experience that offers guests the finer things without the fuss. No detail is too small, and no request is too large.

Night’s Guest Services Managers support the Night Audit and closing of our outlets, managing the end of night cash count, and highlight any discrepancies. They communicate both internally within the front office and externally, both with the wider hotel team and immediate locale to ensure the guest experience is personalised and always exceeds expectation.

To succeed as our Night’s Guest Services Manager, you will need:

• Front Office duty management and team leadership experience for 1+ years in a property of similar size & standard
• Proven track record with success at working with loyalty schemes and enrolments
• Have an awareness of market trends and the ability to implement new initiatives
• Good understanding of systems to support driving results Opera, Delphi, Microsoft suite
• Knowledge of a service optimization tool ‘Quore’ a plus

Our Night’s Guest Services Manager enjoy a range of benefits including:

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities
• Meals whilst on duty
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• We provide every employee company sick pay and life insurance
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Don’t forget, bring your friends, and take part in our generous ‘Refer a Friend’ programme!

If you are someone who wants to join a company which favours laid-back but attentive connections with a focus on the environment

apply today to join our team as a Night’s Guest Services Manager!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.