Night Residential Concierge

21c Museum Hotels; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel chain in London seeks a concierge leader to supervise the overnight concierge desk at their residences. The ideal candidate has experience in luxury environments and a commitment to delivering exceptional service. You will oversee all aspects of resident check in/out, working closely with various departments to exceed residents' expectations. Competitive benefits include extensive holidays and employee discounts.

Benefits

28 days holiday plus additional days for service

Staff meals while on duty

Free dry cleaning for uniform

Employer pension contribution

Enhanced sick pay

Life Assurance

Employee assistance program

Season ticket loans

Colleague gifting for special occasions

Paid time off for home moving or charity work

Internal learning and development programs

Employee benefit card for discounts

Worldwide development opportunities

Qualifications

• Ability to communicate clearly and efficiently in English, both verbal and written.
• Recent experience within luxury residential environments or 5-star hotels.
• Market knowledge of competitors and event industry trends.
• Enthusiasm and commitment to delivering the best service.
• Proven track record of providing exceptional service.

Responsibilities

• Lead and supervise the overnight concierge desk.
• Oversee resident check in/out and service targets.
• Work with Security, F&B, Housekeeping, Engineering and Spa departments.

Skills

Communication in English

Experience in luxury residential environments

Market knowledge of competitors

Commitment to service

Track record of exceptional service

Job description

Company Description

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name that is synonymous with luxury, glamour, and extraordinary adventure.

This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much‑storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend and return as family.

Job Description

Your role will be responsible for leading and supervising the overnight running of the residential concierge desk at the Raffles London OWO Residences. The OWO Residences by Raffles.

Working with the Residents Relations Manager overseeing all aspects of concierge, and resident check in/out arrivals/departures and the residents’ journey. The role involves the ability to pre‑empt and deliver a luxurious and high‑quality level of service to residences whilst managing delivery and service targets.

You will work in close contact with Security, F&B, Housekeeping, Engineering and Spar departments to ensure a smooth and consistent service, surpassing the residents’ expectations.

QUALIFICATIONS, SKILLS & EXPERIENCE

Essential

• Ability to communicate clearly and efficiently in English, both verbal and written.
• Recent experience within luxury residential environments or 5‑star hotels or a similar role.
• Market knowledge of competitors and event industry trends.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• Proven track record of surprising and delighting guests to provide exceptional service.

Additional Information

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).

• Staff meals while on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.
• Fun‑filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.