Night Resident Services Associate.

FPMR Ltd; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading property management company in London is seeking a Night Resident Service Advisor to join their Front of House team. The role involves managing late check-ins, providing support to guests during off-hours, and ensuring a safe environment at night. Ideal candidates will possess strong communication skills, a professional demeanor, and a commitment to guest care. This position operates on a 4 on 4 off schedule during the night.

Qualifications

• Previous experience in hotels or similar environments.
• Professional and approachable manner focused on guest care.
• Commitment to safety and cleanliness.

Responsibilities

• Manage late check-ins and early check-outs.
• Provide support for arrivals and departures outside regular hours.
• Conduct safety walkthroughs of the site.

Skills

Strong communication skills

Attention to detail

Independent working

Proactive mindset

Job description

We are looking for a Night Resident Service Advisor to become a key member of our Front of House team on our Build to Rent site. You will be the key point of contact for members and guests, ensuring a safe and welcoming environment from night through to morning.

Role

• Manage late check ins and early check outs.
• Provide information and support to anyone arriving or departing outside regular hours.
• Provide comprehensive handovers for the day team.
• Conduct walkthroughs, monitoring safety, ensure communal areas remain secure and presentable.

About You

• Confident in working independently at night.
• Strong communication skills both written and verbally.
• Calm and professional with a genuine commitment to providing excellent service.

Requirements

• Previous experience in hotels, co-living, serviced apartments, or student accommodation.
• Professional, approachable manner with a focus on guest care.
• Intermediate computer skills and confidence using admin or booking systems.
• Excellent attention to detail and a proactive, solution-focused mindset.
• Commitment to upholding safety, cleanliness, and brand standards.

If you think that this might be the next move in your career reach out and apply today. Please note this role is only for nights working a 4 on 4 off schedule 8am-8pm.