Night Receptionists - OPERA USERS ONLY

Imperial London Hotels; Greater London; On-site; GBP 26,000; Full time

Job summary

A family-run hotel group in Greater London seeks a warm and welcoming Night Receptionist to enhance guest experiences. Key responsibilities include managing reservations and providing exceptional customer service. The ideal candidate will have at least 1 year of relevant experience and a positive attitude. Numerous benefits include holiday days, discounts, and access to training opportunities. Join us to grow in a supportive and dynamic environment.

Benefits

28 days holiday, increasing with length of service

Access to training programmes

Discounts at hotels and restaurants

Employee Assistance Programme

Qualifications

• 1 year of experience as a Front Office Receptionist/Night Receptionist in the hotel industry.
• A natural flair for customer service.
• Positive and caring personality.
• Basic IT and office skills including familiarity with Microsoft Outlook.

Responsibilities

• Create memorable experiences for guests from check-in to check-out.
• Manage room reservations, process amendments and cancellations.
• Promote the 1837 Guest Loyalty Programme.

Skills

Customer service

Problem-solving

Flexibility in shift patterns

Microsoft Outlook

Team-oriented attitude

Proficiency in multiple languages

Proficiency in OPERA

Job description

Overview

Night Receptionist. Imperial London Hotels Group based at Morton Hotel.

40 hours (5 out of 7 nights weekly rota). £25,856.00 + Benefits.

We’re looking for a warm and welcoming Night Receptionist to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include managing room reservations, processing amendments and cancellations, promoting our 1837 Guest Loyalty Programme, and demonstrating expert knowledge of hotel services and local attractions. With your commitment to exceptional customer service, you will ensure every guest receives an authentic London experience.

Why join us?

This is a great opportunity to gain experience in front office operations; we provide a structured career path. From Receptionist, Reception Supervisor, Assistant Front Office Manager, Night Manager and Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to thrive and progress in your role. No two days are the same. You'll interact with guests from around the world and work as part of a close-knit, supportive team.

Based in Bloomsbury, you'll be in the heart of London, working at Morton Hotel, with 34 rooms. It’s a homely place to be, offering a cosy basement bar and artwork lining the walls throughout the building.

What we’re looking for

1 Year of experience as a Front Office Receptionist / Night Receptionist in the hotel industry

A natural flair for customer service

Positive and caring personality

Problem-solving abilities

Flexibility to work a varied shift pattern: night shifts including weekends and bank holidays

Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing

Professional proficiency in English

Team-oriented attitude

Happy to work in a fast-paced environment

Desirable (not essential but a plus):

• Proficiency in multiple languages
• Proficiency in OPERA (PMS System)

What’s in it for you

28 days holiday, increasing with length of service up to 33 days (including bank holidays)

Access to ILH Training Academy programmes, apprenticeships and supported study scheme

Access to Holiday Purchase Scheme

Complimentary uniform dry-cleaning. Discounted dry-cleaning on personal items.

Access to an interest-free Season Ticket Loan or Travelcard Loan

Team member flat rate discount & 50% discount to friends and family at any of our hotels

50% discount at ILH’s nine food and beverage outlets

Access to coffee and beverage discounts at Blooms Café - £1.50 per beverage

Access to an employee funded Health Cash Plan

Access to local Bloomsbury London discounts e.g. bowling and restaurant outlets

Access to Early Pay - instantly access a portion of the pay you’ve already earned

Access to shopping discounts across several high-street brands and online retailers

Access to salary sacrifice schemes e.g. nursery care, cycle to work & technology

Access to mental health first aiders support & well-being support

Access to our Employee Assistance Programme by Hospitality Action

You can explore additional benefits here.

About Us

With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.

We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you’re ready to bring your expertise to support us with our new chapter, please apply today