Night Receptionist (Maternity Cover)

Arena Racing Company; Lingfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A hospitality company in Lingfield is seeking a Night Receptionist on a fixed-term maternity cover contract. You will be responsible for welcoming guests, managing check-ins, and handling guest enquiries overnight. The ideal candidate has experience in hotel front office roles and strong communication skills. This position offers benefits such as annual leave, pension schemes, and hotel discounts.

Benefits

Annual Members Passes

Hotel discounts

22 days of annual leave

Pension and group life assurance

Healthshield with GP access

Qualifications

• Previous experience in a hotel front office role required.
• Comfortable using hotel systems, experience with Opera preferred.
• Excellent communication skills needed.
• Dependable, open, and able to work independently overnight required.
• Must be a team player.

Responsibilities

• Provide a warm, professional welcome to guests during the night shift.
• Manage overnight check-ins, check-outs, and guest enquiries.
• Support night audit procedures and complete admin tasks accurately.
• Handle guest feedback and ensure follow-up is completed.
• Conduct regular safety and floor checks.
• Keep the handover log and daily records up to date.

Skills

Previous experience in a hotel front office role

Comfortable using hotel systems

Great communicator

Dependable and able to work independently

Team player

Tools

Opera

Job description

Overview

Night Receptionist (Maternity Cover) | Hours: 10:00 PM – 7:00 AM | 5 days out of 7

Are you someone who’s friendly, enthusiastic, and thrives on delivering great service? If you enjoy working as part of a team and like to stay calm under pressure, we’d love to hear from you. We’re currently recruiting for a Night Receptionist to join our Front Office team on a fixed-term maternity cover contract. You’ll support the night team in running reception overnight—helping guests feel welcome and ensuring all administrative tasks are completed to Marriott brand standards.

Why Join Us?

We believe in rewarding our people. As part of the team, you’ll enjoy:

• 2 Annual Members Passes – giving access to over 1,500 racedays
• Hotel discounts and complimentary golf
• 22 days of annual leave, increasing up to 28 with length of service
• Pension and group life assurance schemes
• Healthshield – including 24/7 GP access and Employee Assistance Programme
• …and more great benefits!

What You’ll Be Doing

• Providing a warm, professional welcome to guests during the night shift
• Managing overnight check-ins, check-outs, and guest enquiries
• Supporting night audit procedures and completing admin tasks accurately
• Handling guest feedback or concerns and ensuring follow-up is completed
• Conducting regular safety and floor checks
• Keeping the handover log and daily records up to date
• Following all current procedures and new company updates

What We’re Looking For

• Previous experience in a hotel front office role (night shift preferred)
• Comfortable using hotel systems – experience with Opera is a plus
• A great communicator who is calm, professional, and approachable
• Someone dependable, open, and happy to work independently overnight
• A team player who supports colleagues and takes pride in their work
• A DBS check will be required for the successful candidate

Additional Information

This is a great opportunity to be part of a supportive and welcoming team during a key time in our operation. If you’re ready to make a real impact overnight, apply today—we’d love to hear from you.

Diversity & Inclusion

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions. We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.