Night Receptionist

Dunston Hall - Reception and Nights; Norwich; On-site; GBP 20,000 - 26,000; Full time

Job summary

A hotel and golf resort in Norwich is seeking a night reception team member to manage guest check-ins and check-outs, ensuring high levels of guest satisfaction. Ideal candidates will have a passion for exceptional service, with strong communication skills and the ability to work independently. This role offers numerous benefits including free health club membership, discounts across services, and support for professional development.

Benefits

Free health club membership

Discounts across golf

Family & Friends discounts in hotels

Support with training & professional qualifications

Various learning & development available

Access to an Employee Assistance Program

Refer a friend scheme

FREE parking

Qualifications

• Ability to manage reception during the night.
• Experience in handling guest enquiries and complaints professionally.
• Strong communication skills for guest interactions.

Responsibilities

• Manage the reception during the night and greet guests.
• Administer check-ins and check-outs smoothly.
• Ensure guest satisfaction throughout their stay.

Skills

Ability to work with minimum supervision

Passion for delivering exceptional guest service

Courteous and pleasant attitude

Conflict resolution experience

Job description

Are you a night owl?

Do you thrive on delivering outstanding customer service?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

You’ll manage the reception during the night, greeting guests upon arrival, administering check ins and check outs and ensuring all guest enquires/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

• Ability to work with minimum supervision
• Passion for delivering exceptional guest service
• Courteous and pleasant attitude
• Conflict resolution experience

Curious to find out more?

Dunston Hall Hotel, Spa & Golf Resort is located in Norwich and is 4*, 166‑bedroom property. Our hotel has beautiful garden views with an 18‑hole golf course and the dining options include the Brasserie restaurant, Bunkers bar and a terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.