Night Receptionist

Oxford Belfry - Reception and Nights; Milton Common; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel in the UK is seeking a Night Receptionist to manage reception duties during overnight shifts. You will greet guests, handle check-ins/outs, and ensure their satisfaction by addressing inquiries and complaints professionally. The ideal candidate has a passion for guest service and the ability to work independently. Competitive benefits include free health club membership and discounts across hotel collections.

Benefits

Free health club membership

Discounts across The QHotels Collection

Family & Friends discounts

Support with training & professional qualifications

Various learning & development opportunities

Access to Employee Assistance Program

Refer a friend scheme

FREE parking

Qualifications

• Strong ability to manage reception during night shifts independently.
• Experience in handling guest inquiries and complaints professionally.
• Excellent customer service skills to ensure high guest satisfaction.

Responsibilities

• Manage reception at night, greeting guests upon arrival.
• Administer check-ins and check-outs efficiently.
• Handle guest inquiries and complaints in a friendly manner.

Skills

Ability to work with minimum supervision

Passion for delivering exceptional guest service

Courteous and pleasant attitude

Conflict resolution experience

Job description

Are you a night owl?

Do you thrive on delivering outstanding customer service?

Benefits

• Free health club membership (T&Cs apply)
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND…much, much more!

Responsibilities

You’ll manage the reception during the night, greeting guests upon arrival, administering check‑ins and check‑outs and ensuring all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Qualifications

• Ability to work with minimum supervision
• Passion for delivering exceptional guest service
• Courteous and pleasant attitude
• Conflict resolution experience

About the role

Curious to find out more?

About the Hotel

Oxford Belfry Hotel & Spa is located in Thame, just outside Oxford and within close proximity to the Cotswolds. Our hotel is a 4*, 154‑bedroom property and has the Spires restaurant and bar & lounge area, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, tennis courts, and a relaxing Elemis spa.

Equal Opportunities

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

Accreditation and Support

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.