Night Receptionist

The QHotels Collection; Kenilworth; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading hospitality group in the United Kingdom seeks a Night Receptionist to manage front desk operations, ensuring guest satisfaction through professional service. Key responsibilities include greeting guests, handling check-ins/check-outs, and resolving inquiries. The ideal candidate possesses a strong customer service background, a courteous demeanor, and conflict resolution experience. Competitive perks include free health club membership and discounts across the organization.

Benefits

Free health club membership

Discounts across the company

Family & Friends discounts

Support with training & professional qualifications

Employee Assistance Program

Refer a friend scheme

Free parking

Qualifications

• Experience in customer service, preferably in a hospitality setting.
• Strong communication skills.
• Ability to handle guest complaints effectively.

Responsibilities

• Manage the reception during the night.
• Greet guests upon arrival and manage check-ins and check-outs.
• Handle all guest inquiries and complaints professionally.

Skills

Ability to work with minimum supervision

Passion for delivering exceptional guest service

Courteous and pleasant attitude

Conflict resolution experience

Job description

Are you a night owl?

Do you thrive on delivering outstanding customer service?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do? You’ll manage the reception during the night, greeting guests upon arrival, administering check-ins and check-outs and ensuring all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

• Ability to work with minimum supervision
• Passion for delivering exceptional guest service
• Courteous and pleasant attitude
• Conflict resolution experience

Curious to find out more?

Chesford Grange Hotel & Spa is located in Kenilworth, close to Warwick and is a 4*, 205-bedroom property. Our hotel has The River Room restaurant, the Manor & terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.