Night Receptionist

Hilton Worldwide, Inc.; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global hospitality company is seeking a Night Receptionist for its London location. You will provide exceptional reception services during night hours, ensuring a positive experience for guests. Candidates should have experience in customer-focused roles, a positive attitude, and the ability to work nocturnal shifts. The position offers competitive pay, career development programs, and unique employee benefits, contributing to a rewarding career in hospitality.

Benefits

Hourly Rate: £14.13

Smart uniform provided and laundered

Free meals when on duty

Career development programs

Team Member Travel Program

High street discounts

28 days holiday (increasing yearly)

Guest Experience Day after probation

Qualifications

• Previous experience in a customer-focused industry is essential.
• Positive attitude and commitment to deliver high-level customer service.
• Ability to work independently and as part of a team.

Responsibilities

• Provide night reception services for guests.
• Achieve positive outcomes from guest queries promptly.
• Ensure efficient check-in/out and complete audit procedures.

Skills

Customer service

Communication skills

IT proficiency

Flexibility for night shifts

Job description

Job Number:

Night Receptionist (HOT0C6J5)

Work Locations

Hilton London Tower Bridge Hotel
5 More London Place, Tooley Street London SE1 2BY

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK'S #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

Hilton London Tower Bridge is a fully refurbished contemporary 248 room hotel. Its location makes it a well‑known and ideal accommodation for business travellers and families. The hotel boasts 2 floors of modern meetings and events spaces. Its main restaurant offers a mixture of modern British and International cuisine. In addition, the Two Ruba bar provides a wide range of sophisticated and expertly crafted cocktails and drinks for the guests. This endeavours for perfect service make employment in the hotel an outstanding career opportunity for every hospitality professional who wants to learn new tricks or extend existing skills. Since the hotel sits just right next to the London Bridge station, which connects to the London Underground network via Northern and Jubilee Line, and London bus network via several bus routes, it can be reached easily from almost every direction and distance.

A WORLD OF REWARDS

Hourly Rate: £14.13

Smart uniform provided and laundered

Free and healthy meals when on duty

Grow your Career!

Personal Development programmes designed to support you at every step of your career

A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )

Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

High street discounts: with Perks at Work

Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

Guest Experience Day: 1 night stay with dinner and breakfast after successfully passing probation

Modern and inclusive Team Member’s areas

Night Receptionist Responsibilities

• Provide night‑hour reception services for Guests to contribute to an overall exceptional experience from check‑in through check‑out and complete audits, as required.
• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
• Ensure that both the Night Manager and Night Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments.
• Demonstrate a high level of customer service at all times.
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
• Maximise room occupancy and use up‑selling techniques to promote hotel services and facilities.
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
• Act in accordance with policies and procedures when working with front‑of‑house equipment and property management systems.
• Follow company brand standards.
• Assist other departments, as necessary.

What are we looking for?

• Previous experience in a customer‑focused industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Ability to work on your own and as part of a team.
• Competent level of IT proficiency.
• Flexibility to work night shifts.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling.

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but the Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.