Night Receptionist

Crimson Hotels Group; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury hotel group in London is seeking a Night Receptionist to deliver exceptional customer service and create memorable experiences for guests. The role involves welcoming guests, managing check-ins and check-outs efficiently, and responding to their various needs throughout the night. A charismatic personality and a commitment to service excellence are essential. The position offers numerous perks including health benefits, professional training, and internal career progression opportunities.

Benefits

Health & Wellbeing Cash Plan

Go Hilton discount program

Life Assurance Scheme

Pension Scheme

Complimentary meals on duty

Internal career progression opportunities

Dry cleaning on duty

Professional training opportunities

Paid birthday day off

Employee recognition programmes

Refer a Friend incentive

MyCrimson Rewards

Qualifications

• Previous experience in a similar role.
• Commitment to delivering exceptional service.
• Ability to create memorable guest experiences.

Responsibilities

• Welcome guests and handle check-ins and check-outs.
• Assist with guest requests and amenities.
• Ensure efficient communication with all departments.
• Complete Front Office administration tasks accurately.

Skills

Exceptional customer service

Charismatic personality

Flexible response to guest requests

Good command of English

Job description

100 Queen's Gate Hotel, a luxury establishment in the heart of London, is renowned for its rich history and exceptional service. Our commitment to providing an unparalleled guest experience extends to maintaining our facilities to the highest standards.

We have a fantastic opportunity for a driven individual who is looking to progress their career as a Night Receptionist in a luxury hotel.

The Role

As a Night Receptionist, you will often be the first person to welcome our guests. You will need to ensure you display an approachable and caring manner and thrive on interacting with people.

You will also - but not be limited to:

• Complete check-ins and check-outs in a friendly and efficient manner;
• Look after all guest requests that you may receive;
• Reporting and handing over any issues that may have occured during the night shift to the Night / Duty Manager;
• Assist with amenities and any other requests of guests;
• Ensure all telephone calls are answered efficiently and professionally;
• Have a full working knowledge of the Hilton Honours program and its benefits – taking every opportunity to enroll new members;
• Be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever possible to maximise hotel sales;
• Complete all Front Office administration tasks with accuracy and on time;
• Liaise with all departments and communicate effectively with other teams and assist when necessary;

The Person

As well as having previous experience in a similar role, we look for Night Receptionists to have an absolute commitment to delivering exceptional customer service, a charismatic personality and a natural flair for creating memorable experiences with all of our guests. You’ll have a can-do attitude and be able to respond flexibly to different guest requests and situations. Finally, you’ll have a good command of the English language and be very well presented.

Benefits and Perks

• Health & Wellbeing Cash Plan
• Go Hilton - Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night
• Life Assurance Scheme
• Pension Scheme
• Complimentary meals on duty
• Opportunities for internal career progression
• Dry cleaning and uniform laundering on duty
• Professional training and development opportunities
• Paid birthday day off
• Employee recognition programmes to celebrate your achievements
• Refer a Friend incentive
• MyCrimson Rewards - Cashback and discount platform for online and in-store shopping

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or obtain permits to work in the UK prior to application. Candidates will be required to provide documented evidence of eligibility as part of the recruitment process.

Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.