Night Receptionist

Hilton Worldwide, Inc.; Cobham; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading hotel chain seeks a Night Receptionist for its Cobham location. You will work as part of the Night Front Office team, ensuring exceptional customer service during night shifts. Responsibilities include managing front desk operations, greeting guests, and maintaining records. The ideal candidate possesses strong communication skills and a proactive customer-service mindset. This role offers competitive benefits and opportunities for personal development.

Benefits

Free meals when on duty

Career development programs

Team Member Travel Program

High street discounts

28 days holiday

Qualifications

• Friendly and positive attitude towards hospitality.
• Ability to work night shifts and adapt to a hotel environment.
• Commitment to creating memorable guest experiences.

Responsibilities

• Greet guests and provide exceptional customer service.
• Manage front desk operations during night shifts.
• Maintain guest records and resolve inquiries professionally.

Skills

Strong communication skills

Customer service mindset

Attention to detail

Job description

Overview

Night Receptionist (HOT0BXEQ) — Hilton Cobham, Seven Hills Road South Cobham KT11 1EW. You will join the Night Front Office team, working in the Reception area of the hotel.

Responsibilities

• Greet guests with a warm welcome and provide exceptional levels of customer service.
• Manage front desk operations during night shifts, including guest check-ins and check-outs where required.
• Provide knowledgeable information on all room categories and hotel facilities to guests.
• Maintain guest records, respond to inquiries, and resolve issues professionally to ensure a positive stay.
• Collaborate with other hotel departments to ensure smooth overnight operations.

Qualifications

• Friendly, positive, passionate about hospitality; able to work as part of a like-minded professional team.
• Strong communication skills and a proactive customer-service mindset.
• Ability to work night shifts and adapt to a dynamic hotel environment.
• Attention to detail and a commitment to creating memorable guest experiences.

Benefits

• Free meals when on duty
• Grow your career — Personal development programmes designed to support you at every step
• A chance to make a difference through our Corporate Responsibility programmes (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking
• Accommodation available with all bills included
• Guest Experience Day as part of induction
• Modern and inclusive Team Member areas