Night Receptionist

Hilton Worldwide, Inc.; City of Westminster; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a Night Receptionist to provide exceptional night-hour reception services at the London Hilton on Park Lane. The role involves ensuring efficient check-in/check-out processes, maximizing room occupancy through up-selling techniques, and delivering high customer service. Ideal candidates will have previous customer service experience, good communication skills, and flexibility to work night shifts. Competitive hourly rate of £15.63 and various benefits offered.

Benefits

28 days paid holiday increasing with service

Exclusive high-street discounts

Team Member discounts on hotel stays

Access to leadership and development programmes

Free meals on shift

Qualifications

• Previous experience in a customer-focused industry.
• Commitment to delivering a high level of customer service.
• Ability to work on your own and as part of a team.

Responsibilities

• Provide night-hour reception services for Guests.
• Ensure efficient check in/out and audit procedures.
• Maximize room occupancy using up-selling techniques.

Skills

Customer service

Communication skills

IT proficiency

Flexibility

Job description

Night Receptionist (HOT0C4LK)

Job Description

Job Number:

Work Locations

London Hilton on Park Lane 22 Park Lane London W1K 1BE

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

A new era begins at the London Hilton on Park Lane.

Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all.

2023 was the hotel’s 60 th anniversary, which has seen the refurbishment of Executive rooms and suites as well as a re-development of the lobby level, including a brand new restaurant and bar.

Hourly rate of £15.63 an hour plus upsell

BENEFITS

• 28 days paid holiday increasing with service
• Exclusive high-street discounts through Perks at Work portal
• Industry-leading Team Member discounts on hotel stays for you, your family and friends
• Access to leadership and development programmes through Hilton University
• Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace
• Reward programmes, incentives and team member recognition, as well as long service awards
• 50% off in Hilton restaurants and bars (subject to individual outlets)
• Refer a Friend Scheme
• Uniforms provided and laundered complimentary
• Free meals on shift

A Night Receptionist provides night‑hour reception services for Guests to contribute to an overall exceptional experience from check‑in through check‑out and complete audits, as required.

What will I be doing?

As Night Receptionist, you will provide night‑hour reception services for Guests to contribute to an overall exceptional experience from check‑in through check‑out and complete audits, as required. A Night Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Night Manager and Night Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up‑selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

Night Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer‑focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Flexibility to work night shifts

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job

Guest Services, Operations, and Front Office