Night Receptionist

Crimson Hotels Group; City of Westminster; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel group in Westminster seeks a Night Receptionist dedicated to providing exceptional customer service. Key responsibilities include handling guest check-in and check-out services and assisting with requests throughout their stay. Ideal candidates will have previous experience, a charismatic personality, and a commitment to guest satisfaction. The role requires flexibility and a good command of English, with an inclusive environment for all employees.

Benefits

Exclusive hotel discounts

Staff rate discounts Hilton worldwide

Extra day off for your birthday

Employee Assistance Programme

Free refreshments and meals

Learning and development opportunities

Health Benefit schemes

Recognition and reward schemes

Pension Scheme & Life Assurance

Discounts in F&B outlets

Qualifications

• Previous experience in a similar role.
• Commitment to delivering exceptional customer service.
• Well-presented with a can-do attitude.

Responsibilities

• Handle check-in and check-out services for guests.
• Assist guests with requests during their stay.
• Anticipate guests' needs to achieve 100% satisfaction.

Skills

Exceptional customer service

Charismatic personality

Flexibility

Good command of English

Job description

Description

Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Operating under two major brands, Hilton and IHG, offering trusted, world‑class service, all our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.

DoubleTree by Hilton Hotel London – Victoria is a contemporary 4‑star property featuring 251 bedrooms, including 7 elegant suites. Perfectly situated opposite Victoria Station, it offers unmatched access to London’s top attractions, from Buckingham Palace and Westminster Abbey to the West End. Terminus Kitchen & Bar serves modern European cuisine, while the stylish bar and lounge provide relaxed spaces to unwind. With its prime central location, the hotel combines comfort, style, and convenience ideal for both business and leisure stays.

Our Values

Wecaredeeply about our people and communities,empowereach other to grow and succeed, embraceinclusivitycreating a welcoming environment for all,innovateto continuously improve, and remainsustainableto protect our future.

Why Join Us?

We believe great people deserve great perks:

• Exclusive hotel discounts within the Crimson Hotel Group
• Staff rate discounts Hilton worldwide
• Extra Day Off for Your Birthday – Because your day matters
• Employee Assistance Programme and wellbeing
• Free refreshments and freshly cooked meals while on duty
• Learning and development opportunities for career progression
• Health Benefit schemes
• Recognition and reward schemes
• Pension Scheme & Life Assurance
• Discounts in our F&B Outlets

What your day will look like?

As a Night Receptionist, your role will be to truly listen to our guests, to anticipate their needs and achieve 100% guest satisfaction. Your key duties will include handling check‑in and check‑out services for the guests and assisting them with requests during their stay.

What You’ll Bring?

As well as having previous experience in a similar role, we look for Night Receptionists to have an absolute commitment to delivering exceptional customer service, a charismatic personality and a natural flair for creating memorable experiences with all of our guests. You’ll have a can‑do attitude and be able to respond flexibly to different guest requests and situations. Finally, you’ll have a good command of the English language and be very well presented.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

We embrace inclusivity which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.