Night Receptionist

Nobu Hotel Portman Square; City Of London; On-site; GBP 20,000 - 26,000; Full time

Job summary

A luxury hotel in London is seeking a Night Receptionist to provide exceptional hospitality during night shifts. You will create a welcoming atmosphere and manage guests' journeys with precision. The ideal candidate has experience in front-of-house roles and a passion for guest care. This position offers numerous benefits, including discounted stays and wellness classes.

Benefits

£1000 Refer a Friend Scheme

Discounted overnight stays across Nobu properties

Discounted Pilates classes

Up to 33 holiday days

Life Assurance Scheme

Cycle to Work Scheme

Discounts on food and beverage

Free meals while on duty

Qualifications

• Experience in a front-of-house or guest-facing role, ideally in a luxury hotel.
• Calm and confident demeanor in a night-time environment.
• Genuine passion for hospitality and guest care.

Responsibilities

• Create a warm, welcoming impression for every guest.
• Manage the guest journey with care and precision.
• Provide attentive, friendly service reflecting Nobu standards.
• Handle cashiering duties securely.
• Support and train new team members.

Skills

Customer service

Attention to detail

Proactive attitude

Tools

OPERA Cloud

Job description

Closing date: 02/12/2025

Night Receptionist

Crafting calm and care through the night with precision and warmth

As a Night Receptionist at Nobu Hotel London Portman Square, you’ll be the reassuring presence and welcoming face for our guests during the quiet hours. Working on a 4 on, 4 off shift pattern, you’ll manage the full guest journey with attentiveness and professionalism, ensuring every interaction reflects Nobu’s crafted hospitality and signature values.

Responsibilities

• Create a warm, welcoming and lasting impression for every guest
• Manage the guest journey from pre-arrival to post-stay with care and precision
• Build genuine relationships with guests, especially VIPs and repeat visitors
• Provide attentive, natural and friendly service that reflects Nobu standards
• Answer guest enquiries and follow up promptly and professionally
• Maintain a tidy, presentable reception area with all necessary materials
• Be immaculately presented in correct uniform at all times
• Use OPERA Cloud proficiently to capture and manage guest information
• Tailor service for VIP guests and anticipate guest needs
• Handle cashiering duties securely and manage a personal float accurately
• Resolve issues swiftly and empathetically, logging and following up as needed
• Support and train new team members, fostering a collaborative environment
• Liaise effectively with all departments, especially Rooms Division
• Ensure safety procedures and secure access via the reception desk
• Attend team meetings and contribute ideas for service improvement
• Act as an ambassador for Nobu values of Family, Crafted, Smile and Kokoro
• Demonstrate a proactive, positive approach to work and guest care
• Work on a 4 on, 4 off shift pattern to support consistent overnight coverage
• Perform any other duties as required

What We’re Looking For

You bring experience in a front-of-house or guest-facing role, ideally within a luxury hotel setting. You’re calm, confident and thrive in a night-time environment where attentiveness and detail matter most. With a proactive attitude and a genuine passion for hospitality, you’ll ensure every guest feels cared for and every night runs smoothly.

Benefits of Joining Our Team

• £1000 Refer a Friend Scheme
• Two hotel-wide social events each year including our Employee Awards Night
• Discounted overnight stays across Nobu properties worldwide
• Discounted Pilates classes and wellness treatments
• Opportunities to progress within our hotel and the wider Nobu portfolio
• Innovative learning and development opportunities
• Exciting wellness and volunteering initiatives
• Up to 33 holiday days through length of service
• Life Assurance Scheme
• Cycle to Work Scheme
• Discounts on all food and beverage
• Free meals while on duty